• Serve as a senior revenue cycle leader and trusted advisor to health system executives, internal leadership team members, finance leaders, pharmacy leadership, and operational stakeholders on home infusion reimbursement performance, risks, and strategic opportunities. • Develop and execute the revenue cycle strategy for home infusion services, aligning operational performance, payer reimbursement requirements, cash acceleration, margin protection, and scalable growth objective. • Build and maintain strong relationships with health system executives and senior operators to ensure alignment on revenue cycle expectations, performance commitments, issue resolution, and long-term partnership goals. • Lead revenue cycle transformation initiatives across home infusion, including workflow redesign, automation, analytics, standardization, system optimization, and operating model improvements. • Manage core home infusion RCM functions, including billing, follow-up, denial management, collections, cash posting, and AR resolution. • Oversee reimbursement workflows for both pharmacy and medical benefit claims, including coordination of infusion drug, nursing, supplies, and ancillary service billing as applicable. • Monitor and improve key performance indicators such as DSO, aging, clean claim rate, first-pass yield, denial rate, cash collections, write-offs, and authorization-related reimbursement leakage. • Lead payor-specific billing and follow-up strategies for commercial, Medicare, Medicaid, managed Medicaid, and other government and contracted payors. • Partner with intake, clinical, and authorization teams to ensure accurate patient onboarding, coverage verification, prior authorization, and financial clearance processes. • Ensure timely identification, escalation, and resolution of billing edits, denials, underpayments, and documentation deficiencies. • Review AR trends and develop action plans to accelerate collections and reduce preventable denials. • Collaborate with client finance teams on cash forecasting, month-end close support, bad debt analysis, and reserve considerations related to revenue cycle performance. • Maintain strong knowledge of home infusion reimbursement rules, including payer policy requirements, Medicare and Medicaid billing considerations, and site-of-care reimbursement dynamics. • Support implementation and optimization of billing systems, workflow automation, reporting tools, and process controls. • Supervise, coach, and develop RCM staff; establish productivity standards and accountability mechanisms across the team. • Serve as a cross-functional partner to contracting, operations, and compliance on reimbursement issues, audit responses, and process redesign initiatives.

• You design and implement Revenue Operations processes: pipeline management, forecasting rhythms, governance structures, and operating cadences. • You build reporting infrastructures that leadership teams actually use. • You translate business requirements into CRM logic (Salesforce, HubSpot) and ensure data is clean, consistent, and decision-ready. • You lead revenue reviews, forecast calls, and QBRs, making them structured rather than ritualistic. • You work with multiple clients in parallel and independently manage priorities, stakeholders, and deliverables.

• Your mission: Implement go-to-market solutions: design and deploy sales automations for B2B clients • Email outbound campaigns: automated campaigns optimized for maximum conversion • CRM lead scoring: Clay integration and smart scoring models • AI prompting: continuously prompt AI, build agents & embed them into processes • Direct client contact: manage projects via Notion • Build the company wiki: process setup & documentation for future team members

• Act as the primary business process superuser for Salesforce and Salesforce CPQ • Manage day-to-day system operations, user support, and enhancement requests • Support and optimize quote-to-cash processes (pricing, quoting, approvals) • Develop reports and dashboards for pipeline visibility, forecasting, and productivity performance as needed • Ensure data consistency across platforms • Support evaluation, implementation, and roll out of new GTM technologies; support ongoing optimization of existing technologies • Lead cross functional projects as they relate to GTM systems • Partner cross-functionally to deliver system improvements • Gather requirements and translate business needs into solutions • Provide user training, onboarding documentation, and change management support for systems updates • Provide sales and end user support for GTM systems • Support data quality and hygiene efforts