• Own and maintain the company's revenue operations infrastructure, including sales pipeline, portfolio, performance, and KPI reporting, ensuring a single source of truth across Sales, Marketing, Finance, Product, and Operations. • Develop and deliver executive-level reporting, insights, and recommendations related to pipeline health, conversion performance, forecast accuracy, sales attainment, and business trends. • Drive monthly, quarterly, and annual revenue planning processes by translating market opportunities, pipeline data, and historical performance into actionable targets and operating plans. • Manage and optimize revenue systems, reporting tools, and business processes to improve visibility, scalability, data integrity, and operational efficiency. • Lead cross-functional strategic initiatives focused on accelerating sales growth, improving conversion rates, reducing contract-to-activation timelines, and standardizing operational processes. • Partner with senior leaders across Sales, Marketing, Finance, Product, and Operations to identify business opportunities, solve operational challenges, and execute strategic priorities. • Partner to define the Revenue Operations roadmap, including CRM enhancements, reporting automation, AI-enabled capabilities, and continuous process improvement initiatives. • Establish performance metrics, governance processes, and project management disciplines to ensure successful execution of key business objectives and transformational programs. • Serve as a trusted advisor to leadership by providing data-driven insights that support decision-making, resource allocation, and long-term growth strategies. • Expertise in Power BI data modeling, DAX calculations, and dashboard optimization. • Experience leveraging PowerQuery to automate and standardize reporting workflows. • Knowledge of RevOps best practices and GTM operational processes. • Familiarity with AI-driven operational tools and automation. • Experience supporting executive leadership and board-level reporting. • Strong process improvement and change management capabilities.

• Drive the creation and maintenance of a new partner sales motion; including certification programs, training material, internal job aids, and other materials necessary to set our sellers up for success. • Own the creation and ongoing maintenance of supply and partnerships related SOPs and knowledge articles in GTM Buddy (the designated source of truth). • Develop, deliver, train, and maintain end-to-end internal playbooks in collaboration with revenue leadership, first-line managers, revenue operations, and PMM. • Run a structured, proactive training program to level up revenue management knowledge and sales positioning, skill-based coaching, and support monthly Partnerships cross-functional Q&As. • Provide dedicated support for Outreach, Attention, GTM Buddy, PRM, and Crossbeam and create adoption materials and training to drive Salesforce optimization rollouts. • Partner with Product and RevOps to manage feature rollouts and announcements. • Design and maintain structured onboarding programs for Supply and Partnerships.

• Translate GTM strategy into scalable workflows and plays inside Outreach. You'll build and optimize outbound, inbound, and customer engagement motions—ensuring alignment between leadership priorities and how the field actually executes. • Design how AI agents communicate with prospects, personalize outreach at scale, and integrate into seller workflows. You'll deploy agent-driven outcomes including lead prioritization, automated follow-up and sequencing, and deal pipeline insights. • Own how Outreach is used as the system of execution for GTM. You'll define how data, signals, and AI decisioning drive actions—and ensure workflows are scalable, integrated with CRM and data systems, and built for real adoption in the field. • Lead internal rollout of Outreach's latest AI capabilities and features. You'll partner with Sales and Enablement to drive usage consistency and serve as a trusted expert on modern sales engagement best practices. • Run continuous experiments on messaging, sequences, AI prompts, agent behavior, and channel strategies to improve pipeline generation, conversion rates, and rep productivity. • Partner closely with Product, Engineering, and Design to surface feedback from revenue teams, identify high-impact use cases, and help shape roadmap direction.

Role Description Under general supervision and following established practices, policies, and guidelines, provides billing support to Patient Financial Services, performing duties which will include: - Payment posting to support our revenue cycle operations - Identifying denials for follow up - Performing account follow up activities - Updating information on accounts Positions at this level require a basic knowledge of assigned area, and general understanding of department functions and the revenue cycle. Incumbents are expected to: - Organize, prioritize and perform work in a timely manner within established guidelines, practices and procedures - Participate in department meetings and provide feedback to management on how to improve department processes - Adhere to instructions, verbal and written, to achieve desired results - Adhere to documentation standards of the department and properly use activity codes - Correctly enter data in fields - Maintain acceptable levels of speed and accuracy - Effectively monitor assigned work queues and workload, ensuring resolution of accounts in a timely and accurate manner - Take initiative on issues and/or problems by advancing them to supervisor - Process incoming correspondence, based on reason code, timely and accurately - Ensure information on the account is complete and accurate - Adhere to payment timeline protocol and assist other team members with resolution of accounts when needed - Demonstrate detailed knowledge of Cedars-Sinai core patient accounting systems and/or department specific systems and use them effectively and efficiently Qualifications - Basic knowledge of assigned area - General understanding of department functions and the revenue cycle Requirements - Ability to organize, prioritize and perform work in a timely manner - Effective communication skills - Attention to detail and accuracy - Ability to monitor work queues and workload Benefits - Healthcare - Paid time off - 403(b) retirement plan