Role Description We're Houst 🏠, a professional property management company on a mission to make short term letting simple and stress free for hosts. Since 2015, we’ve supported thousands of hosts across more than 20 cities worldwide, from Auckland to Lisbon, and we’re still growing. We’re hiring three Guest Experience Executives to join our remote team in the Philippines, covering different shift patterns. Your day to day will include: - Responding to inbound messages and calls, resolving issues quickly and calmly - Handling complaints with confidence and empathy - Managing reservations and bookings to keep everything running smoothly - Providing clear information about properties, house rules and processes - Collecting and verifying guest ID documents and submitting required details to regulatory systems - Ensuring all pre-arrival information is complete before check-in - Carrying out concierge outreach to improve the guest experience - Logging all interactions accurately in our CRM It’s fast paced, sometimes unpredictable, and no two shifts look exactly the same. Qualifications - Fluent or business level English, written and spoken - Strong customer service skills and confident phone manner - Excellent written communication, clear, professional, and calm under pressure - Comfortable multitasking across systems and conversations - Confident using CRMs and digital tools - Solid problem solving skills, especially when dealing with frustrated guests - Previous experience in Airbnb or hospitality is helpful, but not essential Requirements - A quiet, dedicated workspace - Headset with mic and webcam - Stable high speed internet with backup, minimum 5 Mbps - Laptop or desktop with at least quad core 2.5GHz CPU, 8GB RAM, 128GB SSD Benefits - This is a contractor role. - We do not provide government mandated benefits such as SSS, PAGIBIG or PhilHealth. - We do not provide equipment. You’ll need to meet the minimum tech requirements before starting. - Salary: 36,000- 38,000 PHP per month (dependent on experience)

• Proactively service requests from our customers efficiently and professionally ensuring that you provide the customer with the information that they require. • Proactively manage all customer service-related inbound communication (via telephone, correspondence, email, portal) from customers and third parties as part of the servicing and arrears management of a range of mortgage and loan products. • Ensure regulatory transactional documentation is issued accurately and correctly in accordance with regulatory requirements (including regulatory arrears correspondence). • Identify situations that may require specialist handling (e.g. complaints, vulnerability, fraud) and refer these where appropriate. • Knowledge and practical application of handling customer complaints, to include identifying complaints, logging and investigating with an aim to putting a resolution in place. • Knowledge and practical application of dealing with vulnerable customers at first point of contact to ensure their specific needs are understood and they are treated with care and consideration. • Proactively manage accounts in arrears by completing outbound contact to establish the root cause of the customers payment difficulties and identify options to assist the customer in rehabilitating their mortgage or loan arrears. • Negotiate with customers and authorised third parties in financial difficulty regarding how to repay their arrears taking into consideration their individual personal circumstances. • Knowledge and practical application of completing Income and Expenditure assessments and deciding suitable forbearance options for the customer. • Knowledge and practical application of late arrears and litigation practices. • Ensure that all customer contact both written and verbal is conducted within Company standards, FCA regulations, Customer Complaint procedures and that the principles of TCF are upheld consistently with all customers. • Attain and maintain own competence to Group Training and Competence Framework demonstrated by ongoing adherence. • Proactively challenge existing processes and take ownership for implementing positive changes which are within own span of control. • Keep up to date with all Company/regulatory changes particularly those which affect own business area. • Actively contribute to the achievement of the Company Balance Scorecard objectives and demonstrating Company values in everything you do. • Adherence to and promotion of a culture of treating our customers fairly to deliver fair outcomes.

• Prospectar y desarrollar nuevos clientes (talleres mecánicos, distribuidores, flotillas, refaccionarias y cuentas estratégicas). • Administrar y hacer crecer la cartera de clientes asignada. • Brindar asesoría comercial y técnica sobre el portafolio de productos. • Elaborar cotizaciones y dar seguimiento puntual hasta el cierre de la venta. • Cumplir con los objetivos comerciales establecidos. • Realizar seguimiento postventa y acciones de fidelización. • Detectar oportunidades de negocio y generar estrategias de crecimiento en su zona.

• Advise 40 founders one-on-one through monthly scaling cycles • Advise clients through the Scaling Framework with clarity, focus, and discipline • Build fast, lasting trust through radical candor and high-performance conversations • Provide strategic insight and firm accountability to drive momentum and results • Track progress, remove bottlenecks, and surface opportunities for acceleration • Contribute to the evolution of our strategist systems and member experience • Show up with unreasonable hospitality—every call, every touchpoint, every time