• Identify and negotiate overstock purchasing opportunities across multiple categories. • Maintain and expand a network of 80-100+ active suppliers in Germany. • Develop relationships with key retail partners such as Lidl, Aldi, and Carrefour. • Analyze market trends to optimize purchasing decisions. • Manage the full procurement cycle, ensuring quality and competitive pricing.

• Installation and training for augmented reality simulation products for manual welding, robotic welding, and painting • Independently planning and scheduling on-site installations and trainings at customer locations • Initial customer onboarding and support • Virtual training and support via webinars • Participation in trade shows • Travel across the DACH region (primarily Germany) and maintaining customer relationships through proactive engagement

• Support onboarding and deployment for new customers, helping them get proficient and adopt iP within their first 90 days • Play an active role in platform configuration and technical setup for new deployments, working through system builds, module configuration and integration connections • Work closely with our Performance Strategists on key accounts, providing the technical delivery that brings their strategy to life • Help club/team, league, federation and organisation staff get the most out of iP and keep them up to speed as new features ship • Work with our Performance Strategists and Sales teams to run platform demos for prospects and customers • Provide responsive customer support through our in platform support system, covering accounts assigned by the Global Manager • Handle technical account work including account creation, system and module configuration, integration connections, report generation, dashboard building, system maintenance and manual upload guidance • Bring customer feedback back to Product and Technology by logging feature requests, documenting bugs and supporting product and migration testing • Support customers globally, regardless of region

• Address client queries and resolve client feedback • Provide guidance and information as per client requirements • Handling client queries via phone & emails (incoming & outgoing) • Identify potential clients and convert them to increase sales • Provide advice on positioning, marketing, and development of our services from the perspective of Japanese cultural acceptance • Play an active role in not only meeting but also exceeding client satisfaction