Enago (Crimson Interactive)

• End-to-End Quality Management of Freelancers (FLs) and In-house Editors (IHEs) • Ability to edit, proofread, and review academic documents at a high speed and with high quality/precision • Checking and improving the quality of FLs/IHEs through regular quality audits • Monitoring trends and facilitating decision-making related to FL/IHE quality • Explaining grammatical concepts, checking process adherence, and building resources for FLs/IHEs: maintaining healthy and professional communication on a regular basis • Attending to and resolving FL/IHE queries (English/content & editorial processes) • Conduct training sessions for IHEs (English & in-house editorial processes) • Operations Management (inter- and intra-team coordination and communication) • Working in collaboration with the Project Management and Client Servicing teams to understand and efficiently handle client concerns, projects, and consultations • Working in collaboration with the Freelancer Recruitment team to hire high-quality FLs for different services and projects • Working in collaboration with our editors for special projects and consultations • Ensuring continuous editor training and development • Working on several developmental activities and projects for clients • Working on data, analyses, and reports as and when required

• Check, track, improve, and manage the quality of freelance translators and checkers • Work in collaboration with Project Management and Client Servicing teams to handle client consultations and FL queries • Responsible for Ulatus translation quality concerning language, fluency, and grammar • Live and retrospective assignment audit and correction • Provide inputs on assignment quality issues • Monitor and evaluate the quality of freelance translators and checkers • Improve translation quality through regular feedback and training • Involvement in translation and new service consultations • Maintain strong relationships with contract translators, editors, and proofreaders • Investigate client complaints regarding translations • Identify potential risk areas and create action plans to mitigate risks

• Build features and collaborate on design • Architect solutions and break down epics • Write highly performant, testable code with strong software design patterns • Maintain quality of product and codebase through code reviews • Collaborate with junior developers to execute end-to-end features/projects • Optimize, update, and maintain cloud infrastructure and associated costs (AWS)

• Build and maintain high performant REST api servers • Crawl, extract, clean, index research documents for our search application • Optimize and maintain our recommendation systems (elasticsearch) • Optimized algorithm and code design & execution • Benchmarking/Comparison of our research algorithms • High-quality Test-driven-development

• Work on highly challenging frontend projects with backend responsibility • Build features and collaborate on design • Architect solutions and break down epics • Estimate project deadlines and tune data pipelines • Maintain product quality and engage in code-review processes • Collaborate with junior developers to execute projects • Participate in hiring new team members

• Develop state-of-the-art Web and WPF applications • Investigate, analyze and make recommendations to management regarding technology improvements, upgrades and modifications • Work on multiple projects • Support and develop software engineers by providing advice and coaching