• Respond to customer inquiries via email in a timely and professional manner • Answer and assist customers over the phone, providing exceptional customer service • Manage, monitor, and train the AI-powered email response system to ensure accurate, consistent, and effective customer communications • Maintain and update website content as needed • Provide administrative and operational support across various business functions • Process and follow up on customer requests, orders, and inquiries • Maintain accurate records of customer interactions and communications • Collaborate with team members to resolve customer issues and improve service processes • Perform additional duties and support business operations as needed

Role Description If you’re looking for a career where you control your earning potential, schedule, and growth, this opportunity is for you. We work with driven individuals who want more than just a paycheck—they want a path to leadership and personal success. In this role, you’ll be responsible for supporting different associations, explaining benefits, and helping families with their unique needs. You’ll collaborate remotely with a dedicated team to ensure every member is supported. Success here requires strong dedication, discipline, and the ability to manage your time effectively. Working from home isn’t for everyone—it’s for those who know how to focus, grow, and succeed in a flexible environment. What You’ll Do: - Conduct scheduled virtual consultations with veterans and their families through Zoom - Assess client needs and explain available supplemental benefit options - Guide clients through the enrollment process and provide follow-up support - Maintain organized digital documentation and ensure regulatory compliance - Participate in team meetings, training sessions, and development programs Qualifications - Strong communicators who build trust through virtual conversations - Organized professionals comfortable managing responsibilities independently - Service-oriented individuals who enjoy helping others - Candidates motivated by growth and professional development - Veterans, military spouses, and those passionate about supporting the veteran community are encouraged to apply Requirements - Authorized to work in the United States - Windows-based laptop or desktop computer with webcam - Reliable internet connection Benefits - 100% remote work environment from anywhere in the United States - Flexible scheduling that supports work-life balance - Pre-qualified client consultations provided — no cold outreach required - Comprehensive training and licensing support - Monthly and quarterly performance bonuses - Equity opportunities for qualifying team members - Long-term income potential through vested renewals - Clear leadership development and advancement pathways - Supportive, mission-driven team culture Company Description For more than 70 years, AO Globe Life has partnered with labor unions, credit unions, and veteran organizations to provide supplemental life and health benefits that help protect working families across the United States. Through a remote-first workforce and a commitment to service and mentorship, AO Globe Life continues to create meaningful career opportunities for professionals who want to make a difference. Apply today to begin building a flexible career serving veterans and their families nationwide.

• Assist customers and ensure top-notch service quality. • Use various in-house IT systems to maintain high levels of customer satisfaction. • Deliver services on behalf of our clients via telephone, handling a variety of customer queries and challenges every day. • Participate in a training program lasting six weeks, without leave during July & August. • Work from home with all equipment provided to support delivering high levels of customer service.

• Assist customers and ensure top-notch service quality. • Use various in-house IT systems to maintain high levels of customer satisfaction. • Deliver services on behalf of clients via telephone. • Handle a variety of customer queries in the contact centre.