• Plan and conduct daily or weekly live training sessions for our internal Revenue Management team • Write and maintain clear, well-structured educational material on all aspects of revenue management • Create comprehensive training modules and structured courses for our LMS platform • Stay up-to-date with the latest trends, tools, and strategies in hotel revenue management and integrate them into training • Develop onboarding programs for new hires and upskilling tracks for experienced team members • Monitor training engagement and performance, and continuously improve learning content and delivery methods • Collaborate closely with Operations leadership to align training with business needs

• Review identity documents for administrative and legal accuracy • Quality-assess images captured by the customer • Assess whether the document is authentic/fraudulent • Check the accuracy of information already in the system • Extract document data and input into the system • Classify document types • Identify key document security features

• Assisting clients with travel reservations, booking modifications, and general destination information • Ensure each customer receives professional, empathetic, and solution-oriented support while promoting additional travel services, such as insurance and upgrades • Enhancing customer satisfaction and optimizing the travel experience for clients across different partner platforms

• Support foreign language and human intelligence training initiatives. • Conduct communications in Basic English. • Portray Human Intelligence and Confidential Informant source in a variety of role-playing scenarios. • Memorize critical data for assigned roles. • Support HSEEP compliant exercise documentation and evaluations. • Assess and regularly reassess the scope and impact of incidents. • Maintain strong situational awareness of internal and external factors. • Initiate or assist with the initiation of protective measures and mitigation strategies. • Ensure that appropriate notifications are made to leadership and internal/external stakeholders.