• Assisting clients with travel reservations, booking modifications, and general destination information • Ensure each customer receives professional, empathetic, and solution-oriented support while promoting additional travel services, such as insurance and upgrades • Enhancing customer satisfaction and optimizing the travel experience for clients across different partner platforms

• Support foreign language and human intelligence training initiatives. • Conduct communications in Basic English. • Portray Human Intelligence and Confidential Informant source in a variety of role-playing scenarios. • Memorize critical data for assigned roles. • Support HSEEP compliant exercise documentation and evaluations. • Assess and regularly reassess the scope and impact of incidents. • Maintain strong situational awareness of internal and external factors. • Initiate or assist with the initiation of protective measures and mitigation strategies. • Ensure that appropriate notifications are made to leadership and internal/external stakeholders.

• Analyse, create and/or edit information of the items that arrive production accordingly to our guidelines; • Identify similar products across multiple sources; • Verify and validate product information to ensure accuracy and completeness by cross-referencing across multiple sources; • Compare product information to determine if items are the same or different, identifying variations in attributes such as name, description, and other specifications; • Investigate and resolve discrepancies found during the validation process, documenting issues and communicating findings effectively to relevant stakeholders; • Use the internal platform to register and monitor data quality; • Analyse product defects and identify actions required to resolve them.

• act as a goodwill ambassador for Bowsy amongst students by communicating the values of Bowsy and encouraging students to register on the platform • provide Bowsy with information on relevant university events, student activities and also to provide feedback on the Bowsy platform • connect with other ACCESS (DARE, HEAR) students in other universities within Ireland and encourage them to register on the platform • help identify students to complete tasks on the Bowsy platform on an ad hoc basis • help promote the brand via their personal social media accounts • assist in content creation (i.e., writing blogs, newsletters, reviews, etc.) • attend key student events as a Bowsy representative as required • input to Bowsy’s overall strategy • cooperate with and actively share learnings with other student ambassadors