• Provide operational electromagnetic warfare (EW) expertise in support of advanced training system development, testing, and user evaluation activities. • Assist engineering, training, and program teams by translating operational requirements into realistic training scenarios, test procedures, and performance assessments. • Serve as the operational bridge between technical developers and military end users. • Review operational requirements and identify measurable performance objectives. • Develop and execute test procedures supporting system verification and user evaluations. • Develop realistic training scenarios based on current and emerging threat tactics. • Provide operational insight during system development and integration activities. • Contribute to test plans, demonstration plans, operational assessments, and technical reports.

• Lead, recruit, develop, and retain a high‑performing regional team to execute approved customer engagement strategies that achieve business objectives. • Own the customer portfolio and overall customer experience, ensuring delivery of accurate and trusted communications across all team touchpoints. • Build and sustain business relationships with senior leaders and industry thought leaders to support strategic engagement. • Align account plans with payer and managed-care considerations to optimize access and reimbursement strategies. • Deliver regional business results and meet defined P&L targets. • Communicate and embed a customer-centric vision across large teams, motivating employees at all levels toward shared goals. • Contribute to national strategy and tactics through active participation on cross-functional teams. • Proactively identify and pursue opportunities to grow the business. • Maximize business potential by leveraging payer, patient, and HCP interactions and interdependencies. • Provide input to set annual financial goals for the assigned customer base. • Ensure compliance with company policies, business practices, and regulatory requirements.

• Plan, set up, and operate tournaments on Gamers Club platforms • Manage in-house competitions and projects run with partners • Propose and implement improvements to tournament formats and competitive products • Ensure smooth operation of competitions by resolving problems and conflicts in real time • Provide direct support to players during tournaments, answering questions and applying rules • Collect and analyze feedback from players and partners to drive continuous improvements • Prepare results reports and post-tournament analyses (post-mortems) • Assist in creating, reviewing, and/or updating rulebooks for competitions across different formats • Manage and oversee prize delivery • Actively contribute to the evolution of internal processes and the quality of operations • Serve as an interface with other departments (such as Marketing and Broadcast) and with clients, ensuring alignment in deliverables and operational synergy.

• Provide effective positive leadership and collaborate with other administrators within the Online Academy. • Oversee the development of project management workflows. • Plan and implement updates to LUOA’s course catalog for course registration. • Manage comprehensive documentation, training, and records for the Curriculum Department. • Oversee staff, including hiring, evaluations, and personnel management. • Assist the LUOA Director of Curriculum with budget planning and preparations for department expenditures related to project management and departmental operations. • Regularly audit and manage LUOA’s catalog of K-12 courses. • Oversee Degree Completion Plans (DCPs) and Certificate Completion Plans (CCPs) for Dual Enrollment (DE) courses. • Maintain and annually audit Course Records in Workfront to reflect all changes to the course catalog. • Oversee the ongoing acquisition and maintenance of records and curriculum samples for accreditation reviews. • Maintain and update the Curriculum Developer Training (CDT) course on an ongoing basis.