• Lead, recruit, develop, and retain a high‑performing regional team to execute approved customer engagement strategies that achieve business objectives. • Own the customer portfolio and overall customer experience, ensuring delivery of accurate and trusted communications across all team touchpoints. • Build and sustain business relationships with senior leaders and industry thought leaders to support strategic engagement. • Align account plans with payer and managed-care considerations to optimize access and reimbursement strategies. • Deliver regional business results and meet defined P&L targets. • Communicate and embed a customer-centric vision across large teams, motivating employees at all levels toward shared goals. • Contribute to national strategy and tactics through active participation on cross-functional teams. • Proactively identify and pursue opportunities to grow the business. • Maximize business potential by leveraging payer, patient, and HCP interactions and interdependencies. • Provide input to set annual financial goals for the assigned customer base. • Ensure compliance with company policies, business practices, and regulatory requirements.

• Plan, set up, and operate tournaments on Gamers Club platforms • Manage in-house competitions and projects run with partners • Propose and implement improvements to tournament formats and competitive products • Ensure smooth operation of competitions by resolving problems and conflicts in real time • Provide direct support to players during tournaments, answering questions and applying rules • Collect and analyze feedback from players and partners to drive continuous improvements • Prepare results reports and post-tournament analyses (post-mortems) • Assist in creating, reviewing, and/or updating rulebooks for competitions across different formats • Manage and oversee prize delivery • Actively contribute to the evolution of internal processes and the quality of operations • Serve as an interface with other departments (such as Marketing and Broadcast) and with clients, ensuring alignment in deliverables and operational synergy.

• Provide effective positive leadership and collaborate with other administrators within the Online Academy. • Oversee the development of project management workflows. • Plan and implement updates to LUOA’s course catalog for course registration. • Manage comprehensive documentation, training, and records for the Curriculum Department. • Oversee staff, including hiring, evaluations, and personnel management. • Assist the LUOA Director of Curriculum with budget planning and preparations for department expenditures related to project management and departmental operations. • Regularly audit and manage LUOA’s catalog of K-12 courses. • Oversee Degree Completion Plans (DCPs) and Certificate Completion Plans (CCPs) for Dual Enrollment (DE) courses. • Maintain and annually audit Course Records in Workfront to reflect all changes to the course catalog. • Oversee the ongoing acquisition and maintenance of records and curriculum samples for accreditation reviews. • Maintain and update the Curriculum Developer Training (CDT) course on an ongoing basis.

• Provide oversight and personnel management to deliver the program across the state of Arizona • Provide direct supervision, guidance, and daily support to the field-based Program Delivery and Engagement teams • Manage the master implementation calendar for multiple field engagement teams, ensuring efficient routing to school sites • Maintain a comprehensive inventory of all program assets, including Celestron Nexstar 6SE telescopes and accessory kits • Coordinate the packing and advanced shipping of telescope kits to school sites; perform regular quality control checks at the Arizona storage facility • Serve as the primary point of contact for storage facility management and shipping carriers • Aggregate delivery team data into high-level progress reports for the Executive Director, tracking state-wide participant demographics, equipment performance, and programming milestones • Oversee the maintenance schedules and compliance records for the program's GSA vehicle fleet • Develop, implement, and monitor operational workflows, schedules, and standard operating procedures (SOPs) • Serve as the primary point of contact for internal and external stakeholders regarding operational requirements • Perform other duties as assigned