ITS Inc logo
ITS Inc

SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry. And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions. This is a remote position, the ideal candidate will be located in Des Moines, IA or Parson, TN areas.

Fraud Specialist

Location

United States

Posted

13 hours ago

Salary

$20 - $25 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Fraud Specialist

ITS Inc

Role Description SHAZAM is looking for a Fraud Specialist to join our team. In this role, you will work as a call center professional to help identify and reduce fraud to protect cardholder accounts and minimize financial risks to our financial institutions. This position is remote and starts at $20.00/hour plus shift differential. What you'll do: - Receive incoming and initiate outbound calls to cardholders to verify suspicious debit card activity. - Acquire a comprehensive understanding of fraud case management through our fraud detection system. - Identify emerging fraud trends and assist in the mitigation of fraudulent transaction activity. - Demonstrate professional and respectful interaction with internal and external customers. Qualifications - Experience in banking, financial services, or fraud detection is helpful but not required. - Demonstrated reliability and dependability in a metrics-driven environment. - Ability to work in a fast-paced inbound and outbound call center environment with a positive and professional attitude. - Must be passionate about contributing to an organization focused on continuously improving and reaching goals. - Experience in using Microsoft Office. - Ability to multi-task by using multiple computer screens and talking-and-typing while on the phone with cardholders and financial institutions. Benefits - Monthly incentive pay, with an annual employee bonus program. - Pay differential for bilingual individuals. - Supportive, collaborative, inclusive, and diverse workforce. - Career learning, development, and growth opportunities. - Culture of respect and dignity, teamwork, honesty, and integrity. - Excellent benefits: - Health, dental, and vision insurance - 401(k) retirement plan with company match - Flexible spending and health savings accounts - Life insurance and short- and long-term disability provided at no cost - Time away from work – PTO, VTO, paid parental leave, and company holidays - Educational assistance - Professional Certification Bonus program

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