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Region Technology Lead - Southeast Region
Location
United States
Posted
1 day ago
Salary
0
Seniority
Lead
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Job Description
Region Technology Lead - Southeast Region
Aramark
Role Description The Region Technology Lead is the liaison between the field, tech vendors and corporate IT, primarily for the Southeast Region. - Supports the Regional IT and Field Service Directors in maintaining customer satisfaction by resolving issues with the help of Technical Support teams. - Ensures a positive customer experience by collaborating with both the Account and Support teams to ensure professional handling, timely communications, and resolution of support requests. - Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. - Leads technology mobilizations for new account openings and technology decommissioning for departing accounts, which may span outside of the normal operating regions. - Manages projects assigned by the Field Service Director, informed by insights from the Regional IT Director and regional leadership. - Participates in technology deployments ensuring projects remain on task and on time meeting customer demand, communicating status prior to potential issues. - Utilizes IT Service Management (ITSM) policies to meet the objectives of the Collegiate Hospitality Field Service Team. - Ensures a high level of quality assurance and customer service is maintained. - Engages regional Community of Tech to train local technical leads on process improvements, deployment standards, and support training. - Performs additional tasks as assigned, with the understanding that the job description outlines principal functions without providing an exhaustive list of all potential duties. - Some off hours (nights/weekend) support and deployment work expected based upon severity of outage or project. Qualifications - Five to seven years of experience with a progression of responsibility, including in-depth, hands-on expertise with large and complex hospitality and point of sale solutions. - Strong analysis, organization, communications, interpersonal skills, and project management skills are essential. - Solid proactive decision-making skills are required. - Experience with hospitality customer technologies is required. - Excellent analytic skills, knowledge of ITIL practices and Service Now software. - Ability to travel up to 60%. Requirements - This is a remote position with approximately 60% travel required. - Candidates must reside within one of the following states: Georgia, South Carolina, Alabama, Tennessee, or Florida to support regional business needs. Company Description At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. - The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. - Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. - We believe a career should develop your talents, fuel your passions, and empower your professional growth.
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Music Technology Lab Coordinator
Cuyahoga Community College - Tri-CCuyahoga Community College (Tri-C) is a public community college in Cleveland, Ohio, offering over 200 career and technical program areas designed to help stude
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