Role Description We are seeking reliable and customer-focused individuals to join our team as Travel Support Advisors. In this role, you will assist clients throughout the travel planning process by providing support with reservations, itinerary details, and travel-related questions. This opportunity is ideal for individuals who enjoy helping others, solving problems, and providing a positive customer experience. Travel Support Advisors work with established booking platforms and travel resources to assist clients before, during, and after their trips. - Provide support to clients with travel arrangements including flights, hotels, cruises, transportation, and vacation packages - Assist with questions related to itineraries, reservations, and travel details - Communicate with travel suppliers and partners to confirm bookings and resolve issues - Maintain accurate records of client interactions, bookings, and updates - Assist clients with itinerary changes, updates, or travel-related concerns - Provide guidance on travel schedules, documentation requirements, and trip details - Monitor travel updates and communicate any relevant changes to clients - Deliver professional and timely customer service throughout the travel experience Qualifications - Strong communication and problem-solving skills - Customer-service mindset with a focus on client satisfaction - Ability to manage multiple requests and respond in a timely manner - Comfortable working independently in a remote environment - Basic computer proficiency and ability to use online systems - Interest in travel, tourism, hospitality, or customer support - Previous experience in customer service, hospitality, or support roles is helpful but not required Requirements - $45,000 - $70,000 a year Benefits - Flexible remote work environment - Access to training and travel industry resources - Opportunities to develop skills in customer support and travel coordination - Supportive team environment focused on professional growth - Potential travel-related incentives and industry perks Additional Information This role provides flexibility and access to tools and resources designed to support individuals in assisting clients throughout their travel experience. Applicants should be comfortable working remotely and communicating with clients and travel partners through digital platforms. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Drive customer satisfaction by providing exceptional support and assistance with complex inquiries, primarily through our chat platform • Diagnose and troubleshoot issues, escalating them when necessary to appropriate departments, including Customer Success, Product, and Engineering • File Jira tickets for any potential technical issues, detailing the nature of the problem for swift resolution • Act as the customers point of contact throughout the issue resolution process, providing timely updates and maintaining a professional, helpful demeanor • Collaborate with cross-functional teams to ensure customer issues are addressed promptly • Create and maintain customer-facing Help Center articles to support self-service, ensuring content is accurate, accessible, and aligned with customer needs • Utilize AI tools to enhance efficiency and accuracy in customer interactions • Identify common issues or patterns in customer feedback to proactively suggest solutions or improvements

• Respond to customer inquiries via email in a timely and professional manner • Answer and assist customers over the phone, providing exceptional customer service • Manage, monitor, and train the AI-powered email response system to ensure accurate, consistent, and effective customer communications • Maintain and update website content as needed • Provide administrative and operational support across various business functions • Process and follow up on customer requests, orders, and inquiries • Maintain accurate records of customer interactions and communications • Collaborate with team members to resolve customer issues and improve service processes • Perform additional duties and support business operations as needed

Role Description If you’re looking for a career where you control your earning potential, schedule, and growth, this opportunity is for you. We work with driven individuals who want more than just a paycheck—they want a path to leadership and personal success. In this role, you’ll be responsible for supporting different associations, explaining benefits, and helping families with their unique needs. You’ll collaborate remotely with a dedicated team to ensure every member is supported. Success here requires strong dedication, discipline, and the ability to manage your time effectively. Working from home isn’t for everyone—it’s for those who know how to focus, grow, and succeed in a flexible environment. What You’ll Do: - Conduct scheduled virtual consultations with veterans and their families through Zoom - Assess client needs and explain available supplemental benefit options - Guide clients through the enrollment process and provide follow-up support - Maintain organized digital documentation and ensure regulatory compliance - Participate in team meetings, training sessions, and development programs Qualifications - Strong communicators who build trust through virtual conversations - Organized professionals comfortable managing responsibilities independently - Service-oriented individuals who enjoy helping others - Candidates motivated by growth and professional development - Veterans, military spouses, and those passionate about supporting the veteran community are encouraged to apply Requirements - Authorized to work in the United States - Windows-based laptop or desktop computer with webcam - Reliable internet connection Benefits - 100% remote work environment from anywhere in the United States - Flexible scheduling that supports work-life balance - Pre-qualified client consultations provided — no cold outreach required - Comprehensive training and licensing support - Monthly and quarterly performance bonuses - Equity opportunities for qualifying team members - Long-term income potential through vested renewals - Clear leadership development and advancement pathways - Supportive, mission-driven team culture Company Description For more than 70 years, AO Globe Life has partnered with labor unions, credit unions, and veteran organizations to provide supplemental life and health benefits that help protect working families across the United States. Through a remote-first workforce and a commitment to service and mentorship, AO Globe Life continues to create meaningful career opportunities for professionals who want to make a difference. Apply today to begin building a flexible career serving veterans and their families nationwide.