• Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times); • Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities; • Evaluate clients' existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage; • Design scalable workflow and automation strategies tailored to each client's support operations, technology stack, and business goals.; • Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience; • Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan; • Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders; • Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

• Assembly and dismantling of brand assets at KatKin promotional stands at various locations. • Primarily at train stations and events across London. • Option to travel further (paid extra) for events nationwide. • Minimum shifts per week: 2. • Shifts available: 7 days a week (pick your own working days). • Shift length: 1-3 hours. • Shift timings: Morning (starting between 06:30 and 07:30) or evening (starting between 19:00 - 21:00).

• Lead and manage the PMR division to deliver insights-driven market research solutions to Life Sciences clients • Develop and implement strategic plans to drive business growth and expand our PMR offerings • Build and maintain strong client relationships by understanding their business objectives and providing customized research solutions to meet their needs • Oversee the entire project lifecycle from proposal development and study design to data collection, analysis, and reporting • Ensure the quality and accuracy of research deliverables by adhering to best practices and industry standards • Stay abreast of industry trends, competitive landscape, and emerging technologies to identify new opportunities and innovate our service offerings • Collaborate with cross-functional teams, including Sales, Marketing, and Product Development, to support business development initiatives and drive revenue growth • Provide leadership, mentorship, and guidance to team members to foster a culture of excellence and professional development • Contribute to growing Pando’s global HCP panel

Assist with ensuring the integrity of internal and external contacts maintained in the database and handle global updates or reassignment of contacts as needed. Prepare reports and assist other department staff in the preparation of reports...