Assist with ensuring the integrity of internal and external contacts maintained in the database and handle global updates or reassignment of contacts as needed. Prepare reports and assist other department staff in the preparation of reports...

• Travel to customers’ location in the New York State area but may be required to travel outside that region as needed throughout the United States • Partner with our customers to inspect new buses after delivery and repair or adjust any issues as necessary • Work with customers to understand concerns about buses in-service of any age and facilitate investigation into root cause and development resolution plan • Diagnose electrical and/or mechanical defects on buses and repair as needed • Troubleshoot supplier issues and facilitate resolution • Perform and document failure analysis using field reports, photos as well as failed material analysis • Act as liaison between customer and factory for resolution of difficult product issues • Order ship short parts or broken/failed parts as needed to put bus in service • Assist customer in ordering warranty or replacement parts as needed • Recommend and authorize warranty repairs or policy adjustments as needed • Provide driver and mechanic orientations for GILLIG buses • Communicate plans with customers to resolve issues with repair process or field campaigns as required • Assist or perform accident/fire investigations, and assist in or provide photos for investigation, as needed

• Assist viewers through phone and/or chat regarding different queries • Provide account and application support to viewers namely with regard to software functionality • Provide technical support and troubleshoot system configurations and network settings • Provide accurate and real-time responses to the viewer’s inquiries.

• Answer incoming communications from customers  • Conduct research to provide answers for customers to resolve their issues • Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc. • Provide accurate, valid, and complete information by using the right tools, methods, and processes.  • Ensure a high level of partner service and a positive partner experience