• Responding to and managing client experience inquiries in our various channels • Complete ongoing clerical, administrative, and routine tasks to keep our day to day client experience operations running smoothly • Track performance on a daily, weekly, and monthly basis by assisting with the collection of data and explaining the “why” of what happens • Facilitate regular interviews with users to collect feedback and insights to better serve our audience

• Serve as a senior point of resolution for escalated, complex, and high-dollar billing issues routed from internal billing teams, BPO partners, support/help desk, retention, and client-facing staff • Perform detailed root cause analysis on denials, rejections, underpayments, payment-posting anomalies, and configuration errors • Identify and capture all affected claims and accounts when a systemic issue is found, and drive corrective action end-to-end through to verified resolution • Document findings clearly and present recommendations and corrective-action plans to team leads and leadership • Partner daily with multiple teams to resolve issues that span team boundaries • Own and manage hand-offs between functions, ensuring tasks are routed, tracked, and closed correctly • Execute and verify account setup and configuration changes • Act as a subject matter expert and escalation resource for the broader RCM organization, fielding questions and providing authoritative guidance • Author, refine, and maintain Standard Operating Procedures (SOPs) and training materials based on issues resolved • Communicate efficiently and professionally with clients on escalated matters • Manage a high volume of concurrent tasks against productivity and completion-rate targets without sacrificing accuracy.

• Serve as a senior point of resolution for escalated complex billing issues • Perform detailed root cause analysis on denials, rejections, and configuration errors • Identify and capture all affected claims and accounts • Document findings and present recommendations • Partner daily with multiple teams to resolve issues that span team boundaries • Own and manage hand-offs between functions • Communicate status, blockers, and resolutions proactively • Execute and verify account setup and configuration changes • Act as a subject matter expert and escalation resource • Author, refine, and maintain Standard Operating Procedures (SOPs) • Communicate efficiently with clients on escalated matters • Prepare and deliver updates to executive leadership • Manage a high volume of concurrent tasks against productivity targets

Title: Business Banking Underwriter I - Voice Business Credit Card Location: Columbus United States Job Description: Description Summary: The Business Banking Underwriter I - Voice Business Credit Card is responsible for underwriting Business Banking loans to determine credit worthiness and compliance with Bank lending policy. Duties and Responsibilities: - Responsible for underwriting Voice Business Credit Card requests to determine credit worthiness and compliance with Bank lending policy. - Utilizes single approval authority up to $75M for Voice Business Credit Card. - Provides support for underwriting Business Banking loans with less complexity and customer exposure up to $1MM. - Appropriately assess risk profile of borrower. - Tasks as needed to support the line of business and job family - Performs other duties as assigned. Basic Qualifications: - Bachelor's degree - 1+ years' business or commercial credit analysis or underwriting experience in a centralized lending environment Preferred Qualifications: - Bachelor's degree in business related field - Proficient use of Microsoft Office and other internet resources - Excellence in customer service, highly motivated, focused and goal oriented - Excellent written and verbal communication skills, including grammar and demeanor - Strong organizational skills with attention to detail, planning and follow-up - Ability to work independently on multiple tasks without compromising quality Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.