Short Story

• Responding to and managing client experience inquiries in our various channels • Complete ongoing clerical, administrative, and routine tasks to keep our day to day client experience operations running smoothly • Track performance on a daily, weekly, and monthly basis by assisting with the collection of data and explaining the “why” of what happens • Facilitate regular interviews with users to collect feedback and insights to better serve our audience

• Product Catalog Maintenance: Collaborate with the Merchandise Team to update and maintain the product catalog, ensuring product descriptions, images, and other relevant information are current and accurate. • Item Set Up: Accurately enter product information and pricing into our database system. Ensure all data is up-to-date and error-free. • Data Entry: Accurately enter product information into our database system. Ensure all data is up-to-date and error-free. • Quality Control: Conduct regular quality checks on product data to ensure accuracy and consistency. Identify and address any discrepancies or issues promptly. • Communication: Maintain open and clear communication with the merchandise team in San Francisco. Provide regular updates on tasks, projects, and any challenges encountered. • Ad Hoc Support: Provide support to the merchandise team as needed, including assisting with special projects, conducting research, and performing other administrative tasks.

• Design, build, and maintain backend services that power core business workflows • Own projects end-to-end, from early design through production and iteration • Design APIs and data models that are clear, stable, and easy to work with • Work across systems (orders, inventory, logistics, data) to solve complex, interconnected problems • Make thoughtful tradeoffs between speed, scalability, and maintainability • Improve system reliability through monitoring, testing, and debugging • Contribute to engineering standards, code reviews, and documentation

• As an early Senior Full Stack Engineer, you will build internal and customer-facing services for processing customer orders and establish key design patterns/guidelines for all backend workloads. • Create new user experiences, optimize warehouse and logistics operations, and improve data insights to better serve our customers.

• Build internal and customer-facing applications for order handling and styling • Establish key design patterns/guidelines for all frontend applications

• Design, build, and scale full-stack applications with technologies like Next.js, React Query, TailwindCSS, Node.js, and PostgreSQL. • Drive technical direction: influence architecture, make trade-offs, and establish engineering standards that balance speed and scalability. • Collaborate cross-functionally with design, product, and operations to deliver solutions end-to-end, from UI to backend services. • Translate Figma designs into seamless, interactive experiences while ensuring backend integrations are robust and performant. • Use data to drive impact: A/B test, instrument, and iterate to improve user experience and business outcomes. • Multiply team effectiveness: mentor engineers, lead design reviews, and raise the technical bar. • Ensure quality and reliability: drive testing and automation across the stack (Cypress, Jest, React Testing Library, integration tests). • Own deployment and operations: manage apps on Netlify, AWS, or equivalent, and build CI/CD pipelines with GitHub Actions. • Champion engineering culture: set standards around performance, security, accessibility, and technical excellence.

• Own the implementation and ongoing maintenance of our Webflow-hosted website • Work directly with design to build engaging web content • Build systematic, reusable components aligned with our design system • Ensure pages are responsive, fast, and production-ready across all devices • Support landing pages, redesigns, and iterative improvements • Ensure pages are properly structured for search engine crawlability and indexing (meta tags, page hierarchy, schema basics) • Own the CRO experimentation roadmap — identifying opportunities, forming hypotheses, and prioritizing tests • Implement A/B tests and CRO experiments end-to-end • Ensure test variants are isolated, stable, and correctly deployed • Validate that experiment events and conversion tracking fire correctly • Analyze results, draw conclusions, and iterate • Monitor page performance, usability, and conversion behavior • Catch issues and regressions before they become problems • Maintain high-quality standards for everything that ships • Partner with Growth to align experimentation priorities with business goals • Collaborate closely with Design to bring their vision to life accurately • Communicate tradeoffs and constraints clearly

Our Story: Short Story is an award winning, technology-powered retailer dedicated to petite women 5'4" and under. Our mission is to create a seamless shopping experience for millions of petite women so they can dress with effortless confidence. As a fast-growing startup, we're revolutionizing retail with a data-driven learning system that leverages customer feedback to create tailored products. We've been recognized by top publications like Forbes, Fortune and are backed by top investors who share our vision of building the world's next great consumer brand. Our Values: We're building a company with intention and purpose. Our culture thrives on data insights, exceptional commitment to fit, and the urgency to move quickly on what matters. ✨ Transform Lives. We're customer-first. Everything we create exists to give her confidence. ⚡️ Demand Excellence. We deliver only our best work, in Fit and Finish. We obsess about details others overlook. 💪 Embrace Challenges. We see obstacles as opportunities to invent better solutions. 💡 Think Differently. We get a thrill from finding better solutions others haven't seen. Goal: At Short Story, we have a Fit-First approach to Styling. As our Styling Team Manager, you'll be at the heart of this—crafting experiences that make getting dressed effortless, exciting, and deeply personal for millions of clients. Your goal is to ensure that we deliver a top-notch styling experience to our clients. You’ll be instrumental in making sure we earn our client’s business over and over again. Role Expectations: This is a fast-paced, high-impact role at the heart of our mission. The role requires solutions-oriented thinking, adept management of a sizable remote team, and strong quantitative skills. This role can be demanding. You’ll be expected to push your team to continuously improve. You’ll not only identify issues, but more importantly, design and implement solutions. There’s a high level of collaboration with other functions. You'll also use your analytic ability to interpret data and make smart decisions. Responsibilities: Deliver a Delightful Client Experience - Train, coach, and inspire your stylists to provide best-in-class styling experience for our clients. Manage, lead, and inspire your team of Advisors, Senior Stylists, and Stylists to ensure they are meeting/exceeding goals for individual performance, team success, and team morale Drive Real Impact - Own Key Metrics and take actions to meet and exceed our daily, weekly and monthly performance metrics Solve Complex Puzzles - From optimizing team performance to designing training programs that actually work, you'll tackle challenges that push your creativity and analytical skills to new heights. Operations - You will own your team’s operational functions including shift scheduling, schedule compliance, box completion, time off/sick time, and timesheet approvals. Work Directly with Founding Team - Provide feedback on team performance, share learnings, insights, and ideas for improvements. Hiring - Assess new stylist candidates, conduct interviews, and scale your team. Training - Train, coach, and design programs for an engaging onboarding experience. Team Building - build community within the Styling team and integrate Stylists into the broader company. Collaborate Cross Functionally - with CX, Operations, Merchandising, Product Development, Marketing, and Engineering Requirements Base salary and opportunity to earn performance-based bonuses Excellent benefits and versatile health, dental, and vision coverage plans 401k with company match Paid parental leave Flexible PTO Employee discount on merchandise Short Story is committed to providing equal employment opportunity and a work environment free of discrimination and harassment for all employees and applicants. We work diligently to ensure equal opportunity for all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, Veteran status, or other legally protected characteristics.