• Lead the review and approval of contracts with vendors, partners, and service providers, ensuring terms align with company policies and financial goals. • Ensure adherence to regulatory and company policies, including audit and compliance requirements related to contracts and financial planning. • Collaborate with cross-functional teams including legal, procurement, and business operations to ensure contractual and financial compliance across global markets. • Provide guidance and support to internal stakeholders on contracting terms, financial implications, and risk mitigation strategies. • Work collaboratively with a geographically dispersed team of individuals across the business • Learn about the overall business in order to ensure development of reporting to better understand, analyze and predict financial trends • Participate fully as a member of the team to support a work environment that promotes knowledge sharing, customer service, quality, innovation, and teamwork.

• Senior Consultants help our healthcare clients transform their strategy and business processes, improve efficiency and operations, increase transparency and performance management, and comply with Federal laws and regulations. • Prepare and communicate well-organized, effective reports and presentations to client and internal executives. • Mentor more junior consultants to ensure quality deliverables. • Proactively assist in delivery and management of engagement activities led by Guidehouse Engagement Leadership. • Work independently, with minimal supervision, and partner with others to develop relationships across the engagement team. • Lead one or more tasks/work streams within a client engagement, overseeing individual contributions as well as the work of other engagement staff. • Guide client and internal subject matter expert conversations towards effective outcomes. • Identify and mitigate projects risks around scope, schedule, and quality, effectively escalating to engagement leadership. • Develop strategies to solve complex clinical, technical, and operational challenges for our healthcare clients. • Actively support business development activities to help identify, research, and pursue opportunities for new or existing clients. • Contribute to development of team’s industry acumen and capabilities through contributions with clients and internal firm initiatives. • Perform technical and process analyses; data collection; spreadsheet creation and management. • Provide detailed fact finding, research, and analysis to identify and recommend enhancements to continuously improve client operations. • Assess health industry trends to inform clients on leading practices and drive continued transformation efforts. • Develop transformation strategies to inform clients’ long-range strategic planning efforts that drive integration, growth, and standardization. • Communicate solutions and new strategies to clients through reports and presentations.

• Support delivery of a large-scale SAP S/4HANA transformation program across testing, readiness, and deployment activities • Coordinate System Integration Testing (SIT), User Acceptance Testing (UAT), dress rehearsals, and production verification testing • Manage and track defects, issues, risks, and dependencies across multiple teams and vendors • Support operational readiness and transition-to-support planning activities • Facilitate workshops with business, technical, and vendor stakeholders to drive delivery outcomes • Assist with cutover planning, go-live readiness, and hypercare support activities • Produce clear documentation, reporting, and executive updates to support governance and decision-making

Role Description Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. - Build and maintain short and long-range demand forecasts and capacity plans to drive conversations related to business level performance vs. forecasted performance, future planning assumptions, and potential service risks. - Be a Trusted Advisor to Operations, team members, and management as needed, as well as being a resource to all Business Partners. - Drive collaboration and alignment between Workforce Analysts (WFA), Short Range Planning (SRP), Long Range Planning (LRP), Scheduling & Configuration, and Transformation teams. - Facilitate data-driven, fact-based discussions and decisions about future performance. - Present and explain complex staffing requirements in common language for all aligned LOBs to operational partners, including appropriate follow-up across all stakeholders. - Analyze performance/time metrics (e.g. availability, utilization, efficiency, VPH, OT, PTO) to find areas of opportunity that increase Operation's ability to deliver effective, timely service. - Proactively plan according to current trends; strategize based on anticipated trends and projections. - Work with business partners to understand their processes and workflow. - Ensure completeness and accuracy of plan setup by understanding and validating the correct mapping of all required components. - Ensure accuracy in forecasting, maintaining a variance in line with MBO goals for each business. - Actively participate in planning enhancement initiatives by attending all meetings related to training, development, and deployment. - Lead by example while providing mentorship to peers and business partners, fostering skill development and promoting collaboration across teams. - Lead innovation and process improvement efforts within Short-Range planning, including overseeing projects and training objectives. - Leverage expert knowledge to champion workforce tools, foster engagement and understanding among operational and internal partners by serving as a trusted resource. Qualifications - 4+ years of workforce planning and forecasting experience. - 4+ years of experience analyzing multi-source data to detect trends, outliers, and resolve issues. - 2+ years of experience with either back-office or call center transactions and production tracking applications. - Advanced level of proficiency with MS Excel & PPT (e.g. pivot tables, complex advanced formulas, macros, automation, and data integration). - Access to reliable transportation and valid US driver’s license. Requirements - Previous experience in capacity plan modeling. - Previous experience working with large datasets and understanding data relationships. - Previous experience with scheduling applications (IEX) and automated work routing applications (EWD) in a back-office environment. - Previous experience supporting non-traditional contact center. - Healthcare industry experience. - Demonstrated excellent verbal and written communication skills, including proven ability to effectively present data and trend analysis, work direction, concerns regarding performance, action plans, solutions, and opportunities and work with all levels of leadership. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). - Salary range from $72,800 to $130,000 annually based on full-time employment.