RRS Group & Co

• Provide resident support via chat and email, ensuring timely and professional responses • Serve as the primary point of contact through the resident portal • Receive, log, and manage maintenance requests, coordinating with internal teams for resolution • Handle resident issues related to apartments, including complaints and service inquiries • Address and resolve billing-related concerns with accuracy and clarity • Document all interactions and cases within CRM systems • Utilize SAP and internal tools to track, update, and manage service requests • Follow up with residents to ensure full resolution and satisfaction • Escalate complex issues to the appropriate departments when necessary • Maintain high standards of response time, quality, and customer satisfaction

• Assist in financial reporting, forecasting, and budgeting processes for property management projects. • Support the analysis of financial data and prepare performance reports for senior management. • Collaborate with global finance teams across multiple regions to ensure accurate consolidation of financial information. • Participate in process improvement initiatives and automation projects within finance operations. • Conduct research on market trends, investment opportunities, and risk management strategies.