• Lead data services team operations by overseeing complex data solutions, ensuring quality and scalability of deliverables, and guiding teams toward efficient, data-driven outcomes aligned with business objectives. • Design, automate, and oversee complex data processes to improve efficiency, scalability, and effectiveness • Extract, transform, model, analyze, and validate data to ensure accuracy, completeness, and timeliness of deliverables • Review and provide feedback on data requests, reconciliations, testing, and solution design plans • Collaborate with engagement teams and stakeholders to develop action plans for complex data needs and confirm deliverable quality • Monitor operational metrics and proactively address performance issues, escalations, and resource gaps • Develop, maintain, and standardize team documentation, templates, methodologies, and best practices • Serve as a subject matter expert and thought leader, guiding teams toward effective, data-informed decisions • Mentor, coach, and educate team members and stakeholders on data tools, capabilities, and analytics techniques • Perform quality reviews and ensure accuracy and completeness of team deliverables • Manage team workload, prioritize assignments, and communicate status updates to stakeholders • Continuously evaluate and improve data tools, processes, and team capabilities • Perform due diligence on data sources and maintain strict data confidentiality • Stay current on emerging data trends, technologies, and tools to enhance team capabilities • Participate in strategic initiatives and projects outside of standard operations

• Own the full technical relationship on strategic deals, from initial demo through post-close implementation, serving as the customer’s trusted advisor and primary technical point of contact. • Design and deliver tailored demos and POCs that showcase how Roadrunner’s PQA stack fits into a customer’s existing CRM, ERP, and broader enterprise architecture. • Partner with Sales to qualify opportunities, build technical credibility with IT and business stakeholders, and remove technical blockers early in the sales cycle. • Lead post-sale technical onboarding: gather requirements, architect integration solutions, and work hands-on with implementation engineers to bring customers live and scale. • Translate real-world customer needs into actionable product insights for Engineering and Product teams. • Build reusable assets, including playbooks, technical guides, demo environments, and integration patterns, to elevate the broader go-to-market team.

• Supports the Information Technology ERP, CRM and other enterprise applications, and team delivering excellence in service across incident management, environment and release management, projects, training, adoption, and oversight of 3rd party contractors within the assigned application domains (Oracle CRM). • Works closely with the business and IT leadership and partners, serving as an expert resource to leverage the ERP solution to support the organization. • Implement and manage processes and procedures required to ensure optimal systems configuration, implementation, upgrades, testing, and production success. • Collaborate with System Implementation Partners to build a scalable solution meeting AIR’s requirements and lead the strategy, planning, and design of an end-state blueprint for CRM + ERP system architecture, and the sequence of steps to get there. • Collaborate with business stakeholders to understand their sales management, commission and sales execution processes, requirements, and pain points. • Develop functional designs and solutions that leverage Oracle Supply Chain modules to address business needs. • Configure Oracle Supply Chain applications based on the business requirements. • Develop and execute test plans to validate the functionality of the configured system. Ensure that the solution aligns with business requirements and industry best practices. • Collaborate with technical teams to define data migration strategies and oversee financial data migration from legacy systems to Oracle Fusion Financials. • Train end-users on effectively using the Oracle Fusion SC. Create user documentation and guides. • Provide post-implementation support to address user issues, troubleshoot problems, and ensure the system’s smooth operation. • Guide teams responsible for applications, integration, reporting & analytics how to simplify their landscape, reduce complexity and total cost of ownership, and increase agility to meet/exceed the business and financial goals of clients, and the company. • Serve as a primary escalation point for enterprise architecture, providing expert advice and solutions to complex issues. • Break down barriers of siloed thinking and local optimization of a single department or function, in favor of global, cross-functional, company-wide optimization.

• Engage with targeted, large enterprise prospects to identify suboptimal business processes and related pain points • Partner with the industry solution and account executive teams to better understand and address industry-specific and company challenges • Deliver customer-tailored, strategic, executive-level Board Platform and Solutions presentations and demonstrations that clearly convey Board's value proposition • Collaborate with the Sales Team to contribute to RFP/RFI completion, develop and execute compelling Board Solution Demos and Proof of Concepts/Value for prospects or existing customers • Support and cross-train teammates and partners in developing their knowledge of Board Solutions and subject matter expertise • Create product and solutions awareness in the marketplace through thought leadership and industry engagement • Ensure a strong technical fit between Board's SaaS and technical offerings and the client's analytical needs • Document and transition deal knowledge to ensure a successful handoff to the implementation team for all winning proposals