• Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and directly through the phone • End-to-end management of complex cases with the objective to resolve customers’ issues based on workflows & management guidelines • Recognize case type/severity and work cases correctly according to your service’s scope, escalating accurately to other teams when appropriate • Takes on casework at a degree of severity/complexity under close supervision • Ability to recognize & assess threatening & risky behaviors • Demonstrate ownership mentality & good judgment as well as skill to question and deviate from the workflow when needed only through management approval • Be highly receptive to feedback from management, Quality & clinical staff teams and quickly adopt behaviors to improve the quality of your work • Understands multiple perspectives on a topic or situation • Able to evaluate and present multiple options for addressing a problem • Can be brought to engage more with senior stakeholders with help from management • Has displayed an ability to handle a larger volume of cases without negatively impacting the quality of the interaction & the resolution • Help document ways of working, best practices, and the norms for your service(s) as requested by management • Provides technical/functional/SME to less experienced members of the team. • Displays openness and approachability when resolving issues • Understands key drivers of your role and how they relate to one another

• Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and directly through the phone • End-to-end management of complex cases with the objective to resolve customers’ issues based on workflows & management guidelines • Recognize case type/severity and work cases correctly according to your service’s scope, escalating accurately to other teams when appropriate • Takes on casework at a degree of severity/complexity under close supervision • Ability to recognize & assess threatening & risky behaviors • Demonstrate ownership mentality & good judgment as well as skill to question and deviate from the workflow when needed only through management approval • Be highly receptive to feedback from management, Quality & clinical staff teams and quickly adopt behaviors to improve the quality of your work • Understand multiple perspectives on a topic or situation • Able to evaluate and present multiple options for addressing a problem • Display openness and approachability when resolving issues • Help document ways of working, best practices, and the norms for your service(s) as requested by management • Provides technical/functional/SME to less experienced members of the team. • Has displayed an ability to handle a larger volume of cases without negatively impacting the quality of the interaction & the resolution • Demonstrate your ability to work efficiently by managing your own time and prioritizing daily tasks as effectively as possible.

• Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and directly through the phone • End-to-end management of complex cases with the objective to resolve customers’ issues based on workflows & management guidelines • Recognize case type/severity and work cases correctly according to your service’s scope, escalating accurately to other teams when appropriate • Takes on casework at a degree of severity/complexity under close supervision • Ability to recognize & assess threatening & risky behaviors • Demonstrate ownership mentality & good judgment as well as skill to question and deviate from the workflow when needed only through management approval • Be highly receptive to feedback from management, Quality & clinical staff teams and quickly adopt behaviors to improve the quality of your work • Understands multiple perspectives on a topic or situation • Able to evaluate and present multiple options for addressing a problem

Role Description Mercier Consultancy MD is excited to offer an excellent opportunity for Croatian Speaking Professionals to join our team in Greece. This role provides paid relocation along with free accommodation, making your move smooth and comfortable. We are searching for dedicated individuals eager to deliver exceptional service and thrive in a dynamic international work environment. - Provide high-quality customer support in Croatian, addressing client inquiries and resolving issues promptly. - Manage customer complaints with professionalism to ensure satisfaction and loyalty. - Maintain accurate records of customer interactions utilizing CRM systems. - Collaborate effectively with team members to create a productive work atmosphere. - Stay updated with company products and services to offer informed assistance. - Participate in ongoing training to enhance skills and service delivery. Qualifications - Fluency in Croatian (spoken and written) is essential; proficiency in English is a plus. - Experience in customer service or related roles is preferred. - Strong communication and interpersonal skills. - Ability to handle challenging situations calmly and effectively. - Willingness to relocate and adapt to life in Greece. - Positive attitude towards learning and professional growth in a multicultural setting. Benefits - Fully Paid Relocation Package - Competitive monthly Salary - Monthly Performance Bonus - Fully Paid Training - Health Insurance - 2 Extra Salaries Per Year - And Much More... Company Description