Airbnb is a community based on connection and belonging.
Safety Specialist
Location
Canada
Posted
2 days ago
Salary
$63K / year
Seniority
Senior
Job Description
Safety Specialist
Airbnb
• Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and directly through the phone • End-to-end management of complex cases with the objective to resolve customers’ issues based on workflows & management guidelines • Recognize case type/severity and work cases correctly according to your service’s scope, escalating accurately to other teams when appropriate • Takes on casework at a degree of severity/complexity under close supervision • Ability to recognize & assess threatening & risky behaviors • Demonstrate ownership mentality & good judgment as well as skill to question and deviate from the workflow when needed only through management approval • Be highly receptive to feedback from management, Quality & clinical staff teams and quickly adopt behaviors to improve the quality of your work • Understands multiple perspectives on a topic or situation • Able to evaluate and present multiple options for addressing a problem
Job Requirements
- 3+ years of relevant experience in customer service, mediation, emergency services, Trust & Safety operations, or a similar role operating in a contact center environment making calls and handling customer/client contacts
- Hospitality experience is a plus, in particular working for technology platforms.
- Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs
- Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials
Benefits
- Eligible for bonus, equity, benefits, and Employee Travel Credits
Related Guides
Related Categories
Related Job Pages
More General Jobs
Role Description Mercier Consultancy MD is excited to offer an excellent opportunity for Croatian Speaking Professionals to join our team in Greece. This role provides paid relocation along with free accommodation, making your move smooth and comfortable. We are searching for dedicated individuals eager to deliver exceptional service and thrive in a dynamic international work environment. - Provide high-quality customer support in Croatian, addressing client inquiries and resolving issues promptly. - Manage customer complaints with professionalism to ensure satisfaction and loyalty. - Maintain accurate records of customer interactions utilizing CRM systems. - Collaborate effectively with team members to create a productive work atmosphere. - Stay updated with company products and services to offer informed assistance. - Participate in ongoing training to enhance skills and service delivery. Qualifications - Fluency in Croatian (spoken and written) is essential; proficiency in English is a plus. - Experience in customer service or related roles is preferred. - Strong communication and interpersonal skills. - Ability to handle challenging situations calmly and effectively. - Willingness to relocate and adapt to life in Greece. - Positive attitude towards learning and professional growth in a multicultural setting. Benefits - Fully Paid Relocation Package - Competitive monthly Salary - Monthly Performance Bonus - Fully Paid Training - Health Insurance - 2 Extra Salaries Per Year - And Much More... Company Description
GRE Tutor – Contract
LelandAccess coaching, courses, and content powered by 1,000+ career and admissions experts.
• Support students preparing for the GRE exam across both Quantitative and Verbal sections • Work 1:1 with learners to assess strengths and gaps • Build customized study plans and teach core concepts and test-taking strategies • Track progress toward target scores • Tutors set their own schedules and rates and deliver sessions virtually
GMAT Tutor – Contract
LelandAccess coaching, courses, and content powered by 1,000+ career and admissions experts.
• Work with students preparing for the GMAT exam across Quantitative, Verbal, and Data Insights sections • Assess each student’s starting point • Create personalized study plans • Teach core concepts and test strategies • Help students build accuracy, pacing, and confidence leading up to test day
Advanced Practice Provider – Nurse Practitioner/Physician Assistant, Headache Medicine
Powered by ProfessionalsFundraising professionals with a passion for charity, nonprofit management and event planning.
• Deliver exceptional telehealth care to patients with migraine and other headache disorders • Interpret detailed headache histories and diagnose using ICHD-3 criteria • Create and manage personalized, integrative care plans using both pharmacologic and non-pharmacologic strategies • Guide patients in lifestyle approaches like sleep, nutrition, hydration, and exercise • Perform or coordinate in-person procedures like Botox, nerve blocks, and trigger point injections • Review text-based headache diaries and support patients between visits with real-time insights • Partner with a dynamic, physician-led team on care innovation and clinical excellence


