• Determine business requirements, focusing on a solution or part of a solution, and document them. • Explore solution-related risks, external factors, assumptions, constraints, etc. • Suggest design options and improvements for the To Be state of a solution. • Conduct stakeholder analysis (roles, responsibilities, influence, attitude, preferences for the identified internal and external stakeholders). • Outline communication rules, escalation path, and keep up to date with the BA-related meetings schedule. • Prepare for and conduct elicitation sessions using different techniques and their combinations (e.g. surveys, observations, group interviews, document analysis, interface analysis, etc.) • Explain the business context of a solution to the development team and other relevant stakeholders. • Discuss solution requirements and design options with the team, and communicate outcomes to the client (incl. business context, tech dependencies, constraints, risks, benefits, and opportunities). • Escalate requirements conflicts to the relevant stakeholders and track their resolutions. • Work both on functional and non-functional requirements specification and documentation (e.g., user story with acceptance criteria, use-cases, feature document, quality attribute scenario, etc.) • Support both functional and non-functional requirements with appropriate models and visuals (e.g., diagrams, matrices, mockups, wireframes, calculation models). • Verify both functional and non-functional requirements and models with the team and client. • Create a verification checklist if needed. • Validate both functional and non-functional requirements against the business needs, goals, and objectives of a particular solution.

• Business Analysts are responsible for bridging the gap between IT and the business by assessing and improving the organization's processes and systems by analyzing data and identifying improvement opportunities. • Elicit, analyze, document, and validate business, policy, technical, and functional requirements. • Develop and maintain user stories, acceptance criteria, functional specifications, process documentation, and requirements traceability. • Collaborate with business stakeholders and technical teams throughout discovery, design reviews, and project delivery activities. • Support backlog refinement, prioritization, and management activities to align solution delivery with business objectives and stakeholder needs. • Guide teams in the application of Agile principles and practices throughout project delivery, fostering an Agile mindset through team planning, collaboration, and continuous improvement. • Support Scrum ceremonies, stakeholder engagement, and coordination across project teams. • Analyze business processes, business metrics, and related data to identify issues, gaps, inefficiencies, and opportunities for improvement and automation. • Support system testing, user acceptance testing, and data validation activities. • Maintain system documentation, project documentation, and project metrics. • Assist in the development and execution of IT strategies that support business goals and assure adherence to project processes, format, and documentation standards.

Title: Business Office Patient Call Coordinator Location: Austin, Texas, 78723, United States - Full-Time - Remote - Locations Showing 1 location Administration 6210 US-290 E Austin, TX 78723, USA Department: Office & Clerical Job Description: ABOUT AUSTIN REGIONAL CLINIC: Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/ PURPOSE Under general supervision, serves as an initial point of contact in appointments. Books patient appointments utilizing computer. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization. ESSENTIAL FUNCTION - Works in appointments and is responsible for booking patient appointments utilizing computer system. When booking appointments, also confirms and/or makes any changes to demographic information and notifies patient of account balance. - Adheres to scheduling protocols for multiple locations and specialties. - Verifies insurance eligibility by using online resources, Medifax, etc. - Screens and directs incoming calls as needed. - Confirms in advance patient appointments. - Runs reschedule reports and books rescheduled appointments as necessary. Ensures report is accurate and current. - Verifies scheduling accuracy of MyChart appointments. - Books follow up appointments. - Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct. - Works holiday shift(s) as required by Company policy. - Regular and dependable attendance. - Follows the core competencies set forth by the Company, which are available for review on CMSweb. OTHER DUTIES AND RESPONSIBILITIES - Runs wait list report and distributes as directed. - Performs other duties as assigned. - QUALIFICATIONS Education and Experience Required: High school diploma or GED. Experience using a PC in a Windows environment. Preferred: Experience working in a medical setting. Experience working in customer service. Bilingual English/Spanish. Knowledge, Skills and Abilities - Excellent verbal and written documentation and communication skills. - Knowledge of medical terminology. - Excellent interpersonal and problem solve skills. - Ability to manage competing priorities. - Ability to align own actions with those of other team members committed to common goals. - Excellent customer service skills. - Excellent computer and keyboarding skills, including familiarity with Windows. - Ability to work in a team environment. - Ability to engage others, listen and adapt response to meet others’ needs. - Ability to perform job duties in a professional manner at all times. - Ability to understand, recall, and communicate, factual information. - Ability to understand, recall, and apply oral and/or written instructions or other information. - Ability to organize thoughts and ideas into understandable terminology. Work Schedule: Monday - Friday 8AM - 5PM. Remote Opportunity once in person training is completed.

Title: Associate, Knowledge Management Location: Remote Location Remote Employment Type Full time Location Type Remote Department Strategic Intelligence & Technology (SIT) Department: Strategic Intelligence & Technology (SIT) Job Description: About Chartis The challenges facing US healthcare are longstanding and all too familiar. We are Chartis, and we believe in better. We work with more than 1,900 organizations annually to develop and activate transformative strategies, operating models, and organizational enterprises that make US healthcare more affordable, accessible, safe, and human. With more than 1,450 professionals, we help providers, payers, technology innovators, retail companies, and investors create and embrace solutions that tangibly and materially reshape healthcare for the better. Our family of brands—Chartis, Jarrard, Greeley, and HealthScape Advisors—is 100% focused on healthcare and each has a longstanding commitment to helping transform healthcare in big and small ways. Believe in better. Chartis has offices in Boston, Chicago, New York, Washington D.C., and Nashville. Remote work is allowed. Role Overview The Knowledge Management Associate will be responsible for the day-to-day processes associated with maintaining the firm’s core knowledge repositories, team sites, Intranet environment, and related systems. The individual will support efforts to design, build, test, and maintain SharePoint and related O365 solutions that enrich and optimize knowledge sharing, and enable enterprise connectivity and collaboration. Responsibilities - Manage day-to-day administration of the enterprise SharePoint environment, including setting up sites, managing permissions, ensuring data security/compliance, and troubleshooting issues. - Assist team members on various projects (e.g., project wrap-ups, data retention, routing requests, end user training) - Ensure the consistent application of enterprise taxonomy (i.e., document tagging and uploading to the knowledge base) - Participate in testing, customizing, upgrading, maintaining and/or selecting applications that optimize end-user experiences, support the firm’s knowledge management vision and integrate with the firm’s broader toolset - Identify opportunities to make more efficient use of existing KM systems (e.g., workflow optimization via use of AI agents, skills, etc.) - Answer ad hoc staff questions and provide support to staff on knowledge processes and tools Qualifications and Desired Skills - Bachelor’s degree is required. Master’s in Library and Information Sciences (or related field) preferred - 1-3 years of Knowledge Management experience, particularly in document management and curation - Proficiency in SharePoint Online administration and other Office365 applications (e.g., MS Office, OneDrive, Power Automate, Teams) - Proficiency in AI applications (e.g., Copilot, ChatGPT, Claude) - Excellent oral and written communication skills - Ability to work independently, manage deadlines, and move forward amid ambiguity - Healthcare industry experience and/or an educational background in healthcare is a plus Salary range: $60,000-$75,000, plus may be eligible for an annual discretionary bonus. The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, skills, experience, training, licensure and certifications, practice area, and other business and organizational needs. In addition, Chartis offers several benefits including medical, dental, vision, HSA, FSA, disability insurance, life insurance, 401(k) match, paid time off, wellness stipend, and additional voluntary benefits. At Chartis, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.