• Engage with members via chat, phone, and video, providing support and education on their pets’ health and well-being • Triage cases based on veterinary knowledge, offering recommendations and ensuring accurate information • Review medical records to understand patient history and provide informed guidance • Document clearly and accurately in patient records using veterinary terminology • Verify and process prescriptions, ensuring appropriate follow-up for client requests • Deliver top-tier client care with empathy and warmth, whether over chat, phone, or video • Follow protocols, maintaining consistency while adjusting to each unique case • Collaborate cross-functionally, providing feedback to improve processes and systems • Thrive in a fast-paced, continuously learning environment, improving skills and delivering excellent care • Live and breathe the company values: curiosity, integrity, excellence, accountability, and respect

• Provide specialized services to clients identified as behavioral health clients. • Coordinate and provide direct outpatient psychiatric care; and primarily with the MOUD program. • Performs diagnostic and therapeutic services, as necessary. • Prescribes necessary treatment for primary patient care; and records pertinent data for review by physicians. • Serves as Mentor/Preceptor for applicable student rotations. • Prescribes medication utilizing clinic formulary as feasible and per physician assistant protocols. • Serves as the liaison with medical care resources when referral is needed per protocols, and requisitions on and off-site lab as needed per protocol. • Participate in case reviews during PCHH huddles. • Maintains a case load of BH Clients who primarily have Opioid Use diagnosis. • Active participant as a member of the therapeutic treatment team and will participate in the preparation and facilitation of a treatment plan for each client. • Assist in day-to-day clinical monitoring of BH staff and services to ensure clinical and operations quality of care. • Assist the Psychiatrist and BH Directors when necessary, in the supervision of the Behavioral Health colleagues. • As part of the clinical team, provide input to assure clinical competency and high standards of quality care in the behavioral health department. • Assist in chart reviews to ensure appropriate documentation for services provided. • Participates in clinical supervision groups assigned and assist in supervisory duties as assigned by Psychiatrist and Practice Manager. • Responsible for the maintenance of accurate and current client records, will keep daily progress notes for each client in treatment. • Contribute actively to the development of a successful, culturally sensitive, and therapeutic treatment program and offer suggestions, input and feedback related to all aspects of the program in order to meet this goal. • Will serve on committees related to the agency’s mission and behavioral health services. • Participates in continuing education activities on- and off-site when appropriate and feasible. • Participates in staff conferences to devise individual patient care plans and to revise and update clinic services. • Actively coordinates and support care for Behavioral Health Services in the CommWell Health Market. • Serve as a medical provider on occasion as needed in the CommWell Health market. • May provide input on Behavioral Health staff Annual Performance Evaluations, as needed.

• Conduct clinical assessments, diagnose within scope, and develop collaborative treatment plans using approved formats • Provide individual, group, and family interventions utilizing evidence-based practices and ethical, legal guidelines • Maintain timely, compliant documentation and meet supervision, training, and licensure requirements • Contribute to culturally sensitive therapeutic programs, participate in committees, and follow organizational policies • Engage as an active PCHH team member, supporting patient self-management goals, proactive care, and case reviews • Provide 1-2 open appts each day for internal referrals within CommWell Health

• Effectively communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care • Proficient in all CCC Coordinator duties • Effectively and efficiently manage incoming consultations through CCC consultation lifecycle workflows processes • Interacts with clinical and operational teams to prioritize and assign requesting emergency/ non‐emergency consultations for multiple services lines • Uses established and approved protocols, workflows, and the computer‐aided dispatch system to evaluate the situation and take the appropriate actions • Test readiness of computer, cameras, and other related communications equipment • Monitors and maintains ques to quickly prioritize and assign consultations to meet or exceed SLAs • Demonstrate service excellence in meeting and exceeding all metrics outline on performance index scorecard • Exhibit a high degree of professionalism when interacting with the healthcare facilities, Physicians, co‐workers and supervisors • May be required to be on‐call, remain on duty after shift‐end and respond to emergency situations at any time • Performs all duties and responsibilities in a timely and effective manner in accordance with established company polices to achieve the overall objective of the CCC and this position • Maintains a favorable, collaborative and professional working relationship with all departments to ensure efficient working environment to achieve company’s mission • Keeps immediate supervisor promptly and fully informed of all issues or concerns and takes prompt corrective action where necessary • Maintains a positive team spirit and fosters a positive organizational culture that aligns with the company values • Other tasks as needed