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Clinical Dispatcher – Full-Time, Day Shift
Location
United States
Posted
2 days ago
Salary
0
Seniority
Junior
Job Description
Clinical Dispatcher – Full-Time, Day Shift
Access TeleCare
• Effectively communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care • Proficient in all CCC Coordinator duties • Effectively and efficiently manage incoming consultations through CCC consultation lifecycle workflows processes • Interacts with clinical and operational teams to prioritize and assign requesting emergency/ non‐emergency consultations for multiple services lines • Uses established and approved protocols, workflows, and the computer‐aided dispatch system to evaluate the situation and take the appropriate actions • Test readiness of computer, cameras, and other related communications equipment • Monitors and maintains ques to quickly prioritize and assign consultations to meet or exceed SLAs • Demonstrate service excellence in meeting and exceeding all metrics outline on performance index scorecard • Exhibit a high degree of professionalism when interacting with the healthcare facilities, Physicians, co‐workers and supervisors • May be required to be on‐call, remain on duty after shift‐end and respond to emergency situations at any time • Performs all duties and responsibilities in a timely and effective manner in accordance with established company polices to achieve the overall objective of the CCC and this position • Maintains a favorable, collaborative and professional working relationship with all departments to ensure efficient working environment to achieve company’s mission • Keeps immediate supervisor promptly and fully informed of all issues or concerns and takes prompt corrective action where necessary • Maintains a positive team spirit and fosters a positive organizational culture that aligns with the company values • Other tasks as needed
Job Requirements
- High School Diploma, GED or Equivalent Certification Required
- At least one year of experience working in a call center environment or healthcare or IT
- Strong communications skills (written and oral) as well as demonstrate the ability to work effectively across departments
- Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems
- Ability to learn software and systems
- Excellent phone/customer service skills along with high attention to detail
- Enthusiastic about being on the forefront of healthcare and impacting patient lives positively
- Flexibility and adaptability in a fast-paced environment
- Ability to quickly learn and adapt to new technologies and systems
- Ability to excel in a remote work setting, high growth and fast paced organization
Benefits
- 100% Remote Work
- Health Insurance (Medical, Dental, Vision)
- Health Savings Account
- Flexible Spending (Medical and Dependent Care)
- Employer Paid Life and AD&D (Supplemental available)
- Paid Time Off
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