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Access TeleCare

Better Outcomes. Powered by Intelligence.

Clinical Dispatcher – Full-Time, Day Shift

GeneralGeneralFull TimeRemoteJuniorTeam 201-500Since 2004H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

0

Seniority

Junior

High School1 yr expExperience acceptedEnglish

Job Description

Clinical Dispatcher – Full-Time, Day Shift

Access TeleCare

• Effectively communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care • Proficient in all CCC Coordinator duties • Effectively and efficiently manage incoming consultations through CCC consultation lifecycle workflows processes • Interacts with clinical and operational teams to prioritize and assign requesting emergency/ non‐emergency consultations for multiple services lines • Uses established and approved protocols, workflows, and the computer‐aided dispatch system to evaluate the situation and take the appropriate actions • Test readiness of computer, cameras, and other related communications equipment • Monitors and maintains ques to quickly prioritize and assign consultations to meet or exceed SLAs • Demonstrate service excellence in meeting and exceeding all metrics outline on performance index scorecard • Exhibit a high degree of professionalism when interacting with the healthcare facilities, Physicians, co‐workers and supervisors • May be required to be on‐call, remain on duty after shift‐end and respond to emergency situations at any time • Performs all duties and responsibilities in a timely and effective manner in accordance with established company polices to achieve the overall objective of the CCC and this position • Maintains a favorable, collaborative and professional working relationship with all departments to ensure efficient working environment to achieve company’s mission • Keeps immediate supervisor promptly and fully informed of all issues or concerns and takes prompt corrective action where necessary • Maintains a positive team spirit and fosters a positive organizational culture that aligns with the company values • Other tasks as needed

Job Requirements

  • High School Diploma, GED or Equivalent Certification Required
  • At least one year of experience working in a call center environment or healthcare or IT
  • Strong communications skills (written and oral) as well as demonstrate the ability to work effectively across departments
  • Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems
  • Ability to learn software and systems
  • Excellent phone/customer service skills along with high attention to detail
  • Enthusiastic about being on the forefront of healthcare and impacting patient lives positively
  • Flexibility and adaptability in a fast-paced environment
  • Ability to quickly learn and adapt to new technologies and systems
  • Ability to excel in a remote work setting, high growth and fast paced organization

Benefits

  • 100% Remote Work
  • Health Insurance (Medical, Dental, Vision)
  • Health Savings Account
  • Flexible Spending (Medical and Dependent Care)
  • Employer Paid Life and AD&D (Supplemental available)
  • Paid Time Off

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