Modern Animal

Role Description At Modern Animal, we’re on a mission to build the future of veterinary care, together. We believe in bringing humanity back to veterinary medicine, and we’re looking for a passionate, compassionate, and skilled Credentialed Veterinary Technician (referred to internally as Veterinary Nurse) to join our growing Virtual Care team. Available Schedules: - Full - Time Teletriage: Sat / Sun / Mon / Tues / Wed | 9am - 6pm PST, 10am - 7pm PST, 11am - 8pm PST - Full - Time Teletriage: Fri / Sat / Sun / Mon / Tues | 9am - 6pm PST, 10am - 7pm PST, 11am - 8pm PST What You’ll Be Doing: - Engage with members via chat, phone, and video, providing support and education on their pets’ health and well-being. - Triage cases based on veterinary knowledge, offering recommendations and ensuring accurate information. - Review medical records to understand patient history and provide informed guidance. - Document clearly and accurately in patient records using veterinary terminology. - Verify and process prescriptions, ensuring appropriate follow-up for client requests. - Deliver top-tier client care with empathy and warmth, whether over chat, phone, or video. - Follow protocols, maintaining consistency while adjusting to each unique case. - Collaborate cross-functionally, providing feedback to improve processes and systems. - Thrive in a fast-paced, continuously learning environment, improving your skills and delivering excellent care. - Live and breathe our values: curiosity, integrity, excellence, accountability, and respect. Qualifications - Adaptability is key: You’ll support different teams across Virtual Care, Clinic Success, Telemedicine, and Member Success as needed. - A passion for veterinary care: You love providing excellent client experiences and clear, empathetic communication. - Credentialed Veterinary Technician: You’ve successfully completed the VTNE and have at least two years of experience in small animal veterinary medicine (emergency and specialty experience is a plus but not required). - Tech-savvy: You’re comfortable navigating multiple computer programs and online platforms. - Exceptional communicator: You can clearly articulate medical information, both verbally and in writing, with compassion and clarity. - Adaptable problem solver: You thrive in a fast-paced, dynamic environment and can generate innovative solutions to support our members and teams. - Independent worker: You manage priorities and tasks effectively with minimal supervision. - Continuous learner: You have a curiosity-driven mindset and are eager to grow professionally to improve patient care. - Dedicated work environment: You have a quiet, distraction-free space and meet the following internet requirements: Minimum ISP parameters: >100mb_down, >100mb_up, <10ms latency. - Comfortable sitting and standing at a computer for extended periods. Benefits - Starting at $23.00 per hour (final compensation will be based on experience, skills, and location). - Excellent medical, vision, and dental coverage (with various options to choose from). - 401(k) savings plan with employer match. - Paid time off. - 12 weeks of paid parental leave. - Free membership and discounts on services for your furry family members. - Continuing education allowance. - Uniform provided. - Work-from-home stipends to help set up your home office. - A collaborative team that has your back and will welcome you as part of our pack.

Title: Veterinary Customer Service Representative - DTLA Part time Location: Downtown Los Angeles United States Job Description: Modern Animal has a mission to better the lives of animals by building a place that's better for all of us who love them. We care deeply about the profession, and we are looking for a skilled Veterinary Customer Service Representative, known internally as Hosts, to join our team! Hosts? What's a host? At Modern Animal, hosts are often the first point of contact and work closely with both our veterinary team and clients to deliver a phenomenal experience to both parties. What the job entails: - Facilitating member appointments - Working closely with technology - Acting as a liaison between our in clinic team, and our clients - Ensuring clinic cleanliness - Staying active, to include moving and lifting packages of varying weight - Partnering with Modern Animal's marketing team to implement local marketing efforts, including but not limited to flyering, facilitating local partnerships, and representing Modern Animal at community events - Acting as a Modern Animal brand ambassador, effectively communicating our brand and offering to potential members and partners - Identifying local marketing opportunities to drive regional membership growth - Living and modeling the Modern Animal cultural vision by encouraging work/life balance, self-compassion, and a blame- and judgement-free work environment Why you'd be a great fit: - Exceptional verbal and written communication skills - Passion for customer service - Strong work ethic with an emphasis on organization - Adaptability and open-mindedness - Team player mentality and a friendly disposition - Ability to anticipate the needs of veterinarians and paraprofessionals - Willingness to grow and adapt - Inclination to embrace change and work together to build an optimal solution for all What you can expect from us: - Excellent medical, vision, & dental coverage with various options to choose from - 401k savings plan with a company match - Flexible time off & paid parental leave - Free membership to Modern Animal for your pets and discounts on extra services - Continuing education allowance - Uniform allowance - Access to behavioral and mental health services through Spring Health - A collaborative team who has your back and will welcome you as part of our pack The pay range for this position is $18 - $20 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and equity grant units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the California Pay Transparency Act. Base pay information is based on geographic location. The pay range for this position is listed below; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and equity grant units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the California Pay Transparency Act. Base pay information is based on geographic location. Hourly Range $18&mdash;$20 USD We believe an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We're not looking for candidates who are "culture fits." We're looking for candidates who can expand our culture and challenge business as usual. We strive to foster an environment where all staff can bring their whole selves to work, by their own definition, and we strive to provide all candidates with an equitable and accessible recruitment process. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Role Description At Modern Animal, we’re on a mission to build the future of veterinary care, together. We believe in bringing humanity back to veterinary medicine, and we’re looking for a passionate, compassionate, and skilled Credentialed Veterinary Technician (referred to internally as Veterinary Nurse) to join our growing Virtual Care team. This full-time role supports our Prescription Team within the Virtual Care team. This role offers up to 40 hours per week with full benefits. Schedule: Thursday through Monday (Tuesdays and Wednesdays off) 9:00am - 6:00pm PST What You’ll Be Doing: - Engage with members via chat, phone, and email, providing support and education on their pets’ prescriptions, health, and well-being. - Manage fulfillment requests, scheduling needs, and medical follow-ups in a timely, accurate, and professional manner; identify and prioritize customer needs. - Triage cases based on veterinary knowledge, offering recommendations and ensuring accurate information. - Handle and resolve tasks independently, on time, and to a high-quality standard. - Communicate with clinics and customers using a variety of software tools to navigate patient accounts, research and review policies, and communicate effective solutions. - Review medical records to understand patient history and provide informed guidance. - Document clearly and accurately in patient records using veterinary terminology. - Verify and process prescriptions, ensuring appropriate follow-up for client requests. - Deliver an unparalleled client experience by conveying empathy and warmth over chat, phone, or video communication. - Follow protocols, maintaining consistency while adjusting to each unique case. - Participate in the evaluation of systems, giving frequent, productive feedback to the Virtual Care Leaders, or to the Product team via our internal feedback tools. - Thrive in a fast-paced, continuously learning environment, improving your skills and delivering excellent care. - Live and model the Modern Animal cultural vision by encouraging work/life balance, self-compassion, and a blame- and judgement-free work environment. Qualifications - Credentialed Veterinary Technician licensed for a minimum of two years. - Successfully completed the VTNE. - 5+ years experience in the practice of small animal veterinary medicine and surgery. Emergency and specialty experience preferred but not required. - Advanced knowledge in patient care in-clinic and at-home, surgical and dental procedures, and the diagnosis and treatment of medical conditions that would be routinely anticipated to occur in a general small animal practice. - Willingness to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment. - Passion for client experience. - High level of emotional intelligence. - Excellent problem-solving skills and the ability to work independently. - Experience with a variety of computer programs. - Exceptional verbal and written communications skills. - Ability to work regular daytime, evening, weekends, and holidays. - A quiet and distraction-free environment during working hours. - The ability to sit and stand at a computer for extended periods of time. - Forward thinker who enjoys living curiously. - Provides compassionate, high-quality medicine. - Minimum ISP (internet service provider) parameters of >100mb down/>100mb up/<10ms latency. Benefits - Starting at $23.00 per hour (final compensation will be based on experience, skills, and location). - Excellent medical, vision, and dental coverage (with various options to choose from). - 401(k) savings plan with employer match. - Paid time off. - 12 weeks of paid parental leave. - Free membership and discounts on services for your furry family members. - Continuing education allowance. - Uniform provided. - Work-from-home stipends to help set up your home office. - A collaborative team that has your back and will welcome you as part of our pack.

• Deliver Consistent, High-Quality Service: Address general inquiries with professionalism, and empathy while prioritizing member needs. • Master Multichannel Communication: Engage with members via chat, email, and phone, utilizing various software tools to navigate accounts, and provide effective solutions. • Own Customer Concerns from Start to Resolution: Take full responsibility for resolving complex issues, ensuring a seamless experience. • Own the Member journey: from assisting with sign-up and onboarding, to ensuring active engagement with care, to fostering long-term retention and win-back effort, creating an exceptional experience at every stage. • Proactively engage with members: drive business growth by encouraging members to schedule procedures and appointments, ensuring their pets receive timely and high-quality care. Build relationships and maintain trust by delivering consistent, high quality service. • Ensure Accuracy & Efficiency: Maintain precise medical records and document customer interactions thoroughly and accurately.

At Modern Animal, we’re on a mission to build the future of veterinary care, together. We believe in bringing humanity back to veterinary medicine, and we’re looking for a passionate, compassionate, highly organized and skilled Credentialed Veterinary Technician (referred to internally as Veterinary Nurse) to join our team on an as-needed Relief basis. Available Schedules: - Flexible, relief-based schedule. Work virtually when coverage is needed and when your availability allows. Perfect for those looking to pick up extra shifts or maintain a flexible work-life balance. Ideal Candidate: This role is ideal for a self-motivated individual who can jump in to provide seamless support for our team. We’re looking for someone who thrives in a fast-paced environment. You’re adaptable, communicative, and ready to jump in when needed- often within 48-72 hours’ notice. What You’ll Be Doing: - Engage with members via chat, phone, and video, providing support and education on their pets’ health and well-being - Triage medical cases based on veterinary knowledge, offering recommendations and ensuring accurate information - Review medical records to understand patient history and provide informed guidance - Document clearly and accurately in patient records using veterinary terminology - Verify and process prescriptions, ensuring appropriate follow-up for client requests - Deliver top-tier client care with empathy and warmth, whether over chat, phone, or video - Follow protocols, maintaining consistency while adjusting to each unique case - Collaborate cross-functionally, providing feedback to improve processes and systems - Thrive in a fast-paced, continuously learning environment, improving your skills and delivering excellent care - Live and breathe our values: curiosity, integrity, excellence, accountability, and respect Why You’ll Love This Role: - A passion for veterinary care: You love providing excellent client experiences and clear, empathetic communication. - Credentialed Veterinary Technician: You’ve successfully completed the VTNE and have at least two years of experience in small animal veterinary medicine (emergency and specialty experience is a plus but not required). - Tech-savvy: You’re comfortable navigating multiple computer programs and online platforms. - Exceptional communicator: You can clearly articulate medical information, both verbally and in writing, with compassion and clarity. - Adaptable problem solver: You thrive in a dynamic environment and can generate innovative solutions to support our members and teams. - Independent worker: You manage priorities and tasks effectively with minimal supervision. - Continuous learner: You have a curiosity-driven mindset and are eager to grow professionally to improve patient care. - Dedicated work environment: You have a quiet, distraction-free space and meet the following internet requirements: - Minimum ISP parameters: >100mb_down, >100mb_up, <10ms latency - Comfortable sitting and standing at a computer for extended periods What You Can Expect From Us: - Shift Rate: $198 (9 hour shift) - A unique opportunity and work environment - A collaborative team that has your back and will welcome you as part of our pack Hiring in the following US States: Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Iowa, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Mississippi, Nevada, New Mexico, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Virginia, Washington, West Virginia, Wisconsin. The pay range for this position is listed below; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and equity grant units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the California Pay Transparency Act. Base pay information is based on geographic location. Hourly Range $22—$22 USD We believe an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We’re not looking for candidates who are “culture fits.” We’re looking for candidates who can expand our culture and challenge business as usual. We strive to foster an environment where all staff can bring their whole selves to work, by their own definition, and we strive to provide all candidates with an equitable and accessible recruitment process. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If we can offer accommodations for you in the recruitment process, or if you have feedback on how to make our recruiting more equitable or accessible, please let us know!

At Modern Animal, we’re on a mission to build the future of veterinary care, together. We believe in bringing humanity back to veterinary medicine, and we’re looking for a passionate, compassionate, highly organized and skilled Credentialed Veterinary Technician (referred to internally as Veterinary Nurse) to join our team on an as-needed Relief basis. Available Schedules: - Flexible, relief-based schedule. Work virtually when coverage is needed and when your availability allows. Perfect for those looking to pick up extra shifts or maintain a flexible work-life balance. Ideal Candidate: This role is ideal for a self-motivated individual who can jump in to provide seamless support for our team. We’re looking for someone who thrives in a fast-paced environment. You’re adaptable, communicative, and ready to jump in when needed- often within 48-72 hours’ notice. What You’ll Be Doing: - Engage with members via chat, phone, and video, providing support and education on their pets’ health and well-being - Triage medical cases based on veterinary knowledge, offering recommendations and ensuring accurate information - Review medical records to understand patient history and provide informed guidance - Document clearly and accurately in patient records using veterinary terminology - Verify and process prescriptions, ensuring appropriate follow-up for client requests - Deliver top-tier client care with empathy and warmth, whether over chat, phone, or video - Follow protocols, maintaining consistency while adjusting to each unique case - Collaborate cross-functionally, providing feedback to improve processes and systems - Thrive in a fast-paced, continuously learning environment, improving your skills and delivering excellent care - Live and breathe our values: curiosity, integrity, excellence, accountability, and respect Why You’ll Love This Role: - A passion for veterinary care: You love providing excellent client experiences and clear, empathetic communication. - Credentialed Veterinary Technician: You’ve successfully completed the VTNE and have at least two years of experience in small animal veterinary medicine (emergency and specialty experience is a plus but not required). - Tech-savvy: You’re comfortable navigating multiple computer programs and online platforms. - Exceptional communicator: You can clearly articulate medical information, both verbally and in writing, with compassion and clarity. - Adaptable problem solver: You thrive in a dynamic environment and can generate innovative solutions to support our members and teams. - Independent worker: You manage priorities and tasks effectively with minimal supervision. - Continuous learner: You have a curiosity-driven mindset and are eager to grow professionally to improve patient care. - Dedicated work environment: You have a quiet, distraction-free space and meet the following internet requirements: - Minimum ISP parameters: >100mb_down, >100mb_up, <10ms latency - Comfortable sitting and standing at a computer for extended periods What You Can Expect From Us: - Shift Rate: $198 (9 hour shift) - A unique opportunity and work environment - A collaborative team that has your back and will welcome you as part of our pack Hiring in the following US States: Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Iowa, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Mississippi, Nevada, New Mexico, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Virginia, Washington, West Virginia, Wisconsin. The pay range for this position is listed below; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and equity grant units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the California Pay Transparency Act. Base pay information is based on geographic location. Hourly Range $22—$22 USD We believe an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We’re not looking for candidates who are “culture fits.” We’re looking for candidates who can expand our culture and challenge business as usual. We strive to foster an environment where all staff can bring their whole selves to work, by their own definition, and we strive to provide all candidates with an equitable and accessible recruitment process. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If we can offer accommodations for you in the recruitment process, or if you have feedback on how to make our recruiting more equitable or accessible, please let us know!