• Optimize team velocity and delivery of business value for complex projects • Cultivate Camaraderie: Ensure that Core Values are living and breathing throughout the project team. • Guide Development: Act as Product Owner advocate and Scrum leader, documenting and managing all dependencies / blockers. • Optimize Delivery: Guide feature design and prioritization to maximize team velocity and optimize business value, utilizing AI to inform decision-making and enhance prioritization processes. • Increase Velocity: Anticipate risks/blockers, advance Praxent best practices, and lead the team to efficient outcomes. • Lead Grooming: Build trust with clients, elicit nuanced understanding, and escalate when scope has changed. • Execute Consistently: Adhere to Agile/Praxent best practices, monitoring and correcting processes. • Maintain day-to-day client trust and relationship; document and monitor scope changes, risks, and dependencies; monitor and optimize processes to avoid blockers and optimize velocity.

• Lead claims advocacy for commercial clients from intake through resolution • Drive strategy, escalation, and communication on complex and high-value claims • Partner with carriers, TPAs, and vendors to ensure timely, best-practice handling • Serve as the primary claims advocate to clients delivering clear, confident guidance • Provide executive-level reporting, claims insights, and loss trend analysis • Support producers and service teams to enhance retention and client experience • Develop and deliver claims education for clients and internal teams

• Analyze and map processes to identify automation opportunities and operational improvements; • Develop and implement process automations aimed at increasing efficiency, standardization, and reducing manual tasks; • Structure, clean, and organize data used in automations, ensuring quality, integrity, and reliability of information; • Support the creation of reports and metrics based on data generated by automated processes; • Prepare technical and functional documentation for developed automations, ensuring clarity and ease of maintenance; • Perform manual and automated testing to validate automations, ensuring stability and adequate performance; • Collaborate with end-to-end testing and QA teams to ensure delivery quality; • Monitor and maintain automations in the production environment, identifying and resolving potential failures or inconsistencies; • Contribute continuous improvement suggestions based on data analysis and the performance of automated processes.

• Serve as the initial point of contact for patients in research programs • Conduct scheduled patient calls to review study materials and obtain informed consent • Schedule and coordinate initial patient enrollment calls • Maintain detailed, accurate, and thorough documentation of patient interactions • Engage with patients to understand their motivations and address concerns • Demonstrate strong technical skills and fast learning ability