• Verify and document insurance eligibility, benefits, and coverage for all office visits and infusion services. • Obtains insurance authorization and pre-certification for office visits and infusion services. • Facilitate insurance denial mitigation steps such as peer-to-peer reviews and appeals. • Maintains a good working knowledge of infusion drug authorization requirements for all payers, state and federal regulatory guidelines for coverage and authorization. • Calculate and communicate patient financial responsibility. • Provide financial assistance support to patients including identifying patient assistance programs and manufacturer copay assistance enrollment.

• Verify and document insurance eligibility, benefits, and coverage for all office visits and infusion services. • Obtains insurance authorization and pre-certification for office visits and infusion services. • Facilitate insurance denial mitigation steps such as peer-to-peer reviews and appeals. • Maintains a good working knowledge of infusion drug authorization requirements for all payers, state and federal regulatory guidelines for coverage and authorization. • Calculate and communicate patient financial responsibility. • Provide financial assistance support to patients including identifying patient assistance programs and manufacturer copay assistance enrollment.

Role Description We have an exciting new opportunity for a Human Resources Business Partner to join our Human Resources Team at BloodworksNW! The incumbent will be responsible for participating in the development and implementation of HR strategy, programs, and policies for the discipline in support of short-term and long-term business goals; including: - Talent identification - Performance management - Employee relations - Compensation - Reward and recognition - Succession planning - Organization and staff development - Leadership/bench strength development - Staffing The overall goal is to attract, retain, and develop the best talent. Qualifications - Bachelor's degree in HR or related discipline, or equivalent combination of education and experience. - Advanced degree in Business, Human Resource Management, Organization Development, Industrial Psychology, Management, or a related field (desirable). - SHRM-CP or SHRM-SCP certification (desirable). - Four+ years of progressive experience in HR disciplines with a strategic focus, particularly in organization development and talent management, or an equivalent combination of advanced training and experience. - Demonstrated success in overall HR management and as a trusted advisor and people leader. - Experience building strong rapport and credibility with constituents as a forward-looking thought leader. - Experience working with, coaching, and influencing senior leaders. - Human Resources experience in health care and/or non-profit (desirable). Requirements - Strong HR and business acumen, including problem-solving skills, critical thinking, and self-initiative. - Proven ability to influence for impact at all levels and develop an internal network to gain support for best HR practices. - Ability to diagnose a problem and identify and drive appropriate solutions. - Ability to navigate cultural and business sensitivities to champion performance, employee engagement, and inclusion. - Superb communication skills. - Other critical competencies include talent and resourcing acumen, change leadership (including organizational development), cultural enablement, relationship building, and strategic thinking. - Use of a company or personal vehicle for company business requires an acceptable driver's record as defined by the vehicle policy. Benefits - Medical, dental, vision, and life insurance coverage for employees regularly scheduled for 24+ hours per week, with family coverage also available. - Participation in retirement plans (401a & 401b). - Consolidated paid leave program (4.8 – 6.8 weeks of time off accrued per year, based on length of service). - Subsidized backup and transit program. - Educational reimbursement. - Relocation assistance bonus for candidates hired from outside of our service area (conditions apply).

• Provide day-to-day HR administrative and operational support across the employee lifecycle, ensuring accuracy, compliance, and a high level of client service. • Prioritize and manage multiple client accounts efficiently, ensuring consistency and high-quality. • Deliver HR services across all client accounts; including but not limited to: General HR Administration, On/offboarding Management, Compliance Assistance, LOA, Handbook/Policy Development, Performance Management, SOP creation, etc. • Develop and maintain strong client relationships and foster trust and confidence, proactive communication, and responsiveness. • Work closely with Project Managers, Client Relationship Managers and/or Technical Account Managers to understand client deliverables and provide regular and detailed status updates, ensuring transparency and accountability. • Collaborate with internal team members to identify opportunities for process improvement. • Leverage HR experience to anticipate future challenges and proactively address any issues that may arise. • Propose and implement innovative solutions to enhance service delivery and client satisfaction. • Stay updated on industry trends, regulatory changes, and best practices in HR. • Serve as a first point of escalation for employee relations concerns and coach managers through early-stage issues. • Conduct initial fact-finding for low-risk investigations and prepare summaries for HR leadership. • Provide guidance to managers on progressive discipline, performance documentation, and policy interpretation. • Support change management efforts during HR program rollouts by preparing guides, FAQs, or micro-trainings. • Perform any additional tasks or responsibilities as assigned.