• Own delivery: accountable for the full implementation lifecycle from signed contract to stable BAU handoff. • Run implementation cycles: define scope, validate assumptions, build delivery plans, manage timelines, and drive go live readiness. • Coordinate cross functionally: lead Sales, CS, Support, Integrations, Engineering, and Product toward a single delivery plan with clear owners and deadlines. • De risk delivery: identify operational, technical, clinical, and change management risks early and close them before they become escalations. • Drive OTIF: deliver 95% plus of implementations on time and in full against committed scope and timelines. • Set the bar on rigor: own testing, QA, go live criteria, and sign off. No production surprises. • Be the escalation point: surface issues early, propose solutions, and force decisions when teams stall. • Operate like an owner: nothing falls through the cracks because it is “someone else’s problem.”

• Plan the end-to-end delivery of assigned project(s) through collaborative planning efforts • Facilitate requirements gathering and estimation process to align stakeholders on scope • Ensure your project(s) assigned resources are efficiently utilized and aligns with plan and forecast • Proactively identify and communicate potential risks, gaps, or timeline impacts to stakeholders • Establish methods to measure and monitor the health, feasibility, and deliverability of assigned project(s) • Monitor and raise awareness of all business commitments related to your assigned projects(s) or team(s) • Solution towards project(s) cost optimizations and reduction of cycle times whenever possible • Identify, communicate, and resolve dependencies across QA, Engineering, GTM, Product, and Studio resources • Maintain necessary project management source material repositories, documentation, and task databases • Be familiar with project management related software tools such as JIRA, Confluence, Float, spreadsheets • Maintain a general understanding of VR development and/or related software development processes • Effectively drive all necessary meetings and various agile ceremonies (when applicable) to a conclusion • Track time for assigned project(s) and allocated resources against project(s) budgets when applicable • Provide weekly summary to stakeholders that details progress, risk, timelines, and dependencies

• Lead technical onboarding for new customers, aligning project delivery with DevOps and infrastructure goals. • Build project plans, manage timelines, and coordinate technical setup across cloud environments (AWS, Azure, GCP). • Support delivery of key onboarding KPIs, especially time to value and production-readiness. • Act as the central point of contact for all onboarding efforts, communicating progress and risks to stakeholders. • Oversee ongoing Managed DevOps services for high-ARR clients, including patching, monitoring, upgrades, and compliance support. • Maintain SLA adherence and deliver repeatable, consistent value on a monthly or quarterly basis. • Coordinate technical teams and resources to execute service requests, incident resolution, and proactive maintenance. • Drive continuous improvement in service delivery through feedback loops and process optimization. • Create and deliver proof of concepts (POCs) that effectively demonstrate product value. • Partner with Customer Success Managers, Support, Engineering, and Product teams to ensure a unified customer experience. • Identify blockers to delivery and proactively resolve them with internal teams. • Provide regular reports on delivery status, KPI tracking, and customer impact.

• Oversee and manage changes to project scope, schedule, and costs, ensuring timely delivery of projects within defined scope and budget. • Analyze the data input to create accurate internal and external reporting and forecasting for all stakeholders. • Track project performance, specifically to analyze the successful completion of short and long-term goals. • Clarify and develop project scope, detailed work plans, schedules, objectives, estimates coordinates activities of the project team, identifying resources and implementation strategy. • Collaborate across multiple functions to ensure adherence to quality standards and internal processes, review project deliverables, and drive the achievement of required project results • Provide overall direction and technical or analytical guidance to project and program teams, often spanning multiple organizations, markets, and external suppliers/vendors. • Direct experience leading new fiber deployment and/or expansion initiatives • Oversee general contractor deliverables, closely monitor progress, and proactively identify risks to ensure alignment with the market build plan. • Lead project status meetings, prepare project reports, and oversee tracking and analysis, including the management of project interdependencies. • Ensure timely completion of milestones as outlined in the contract and facilitate prompt billing. • Create and maintain comprehensive project documentation. • Identifies, recommends and takes action to drive the analysis, solutions resolution to all issues/roadblocks in a timely fashion.