• Excution des campagnes • Concevoir et excuter des campagnes courriel et des flux de travail marketing • Grer la segmentation et les listes de campagnes • Coordonner les contenus de campagnes et les pages datterrissage • Sassurer que le suivi des campagnes et les paramtres UTM sont correctement configurs • Automatisation marketing et CRM • Grer les workflows, formulaires et automatisations HubSpot • Maintenir lintgrit et la structure des donnes CRM • Grer les tapes du cycle de vie et le routage des leads • Maintenir les dossiers de contacts marketing jour • Surveiller les mtriques de conversion du tunnel de vente • Sassurer que lattribution marketing est exacte • Agir comme partenaire oprationnel marketing auprs du directeur des revenus • Soutenir les exprimentations et optimisations marketing • Contribuer lamlioration continue des systmes et processus marketing

• Campaign execution • Design and execute email campaigns and marketing workflows • Manage segmentation and campaign lists • Coordinate campaign content and landing pages • Ensure campaign tracking and UTM parameters are correctly configured • Marketing automation and CRM • Manage HubSpot workflows, forms, and automations • Maintain CRM data integrity and structure • Manage lifecycle stages and lead routing • Keep marketing contact records up to date • Marketing data and reporting • Track campaign performance and marketing KPIs • Create and maintain marketing dashboards • Monitor funnel conversion metrics • Ensure marketing attribution is accurate • Data and contact management • Enrich contacts and companies using ZoomInfo • Maintain data quality through regular audits and clean-ups • Support creation and segmentation of ABM lists • Strategic support • Act as an operational marketing partner to the Revenue Director • Support marketing experiments and optimizations • Contribute to continuous improvement of marketing systems and processes

• Serve as the primary point of contact for key customers throughout the customer lifecycle, including onboarding, adoption, advocacy, renewal, and expansion • Guide customers to become product experts by training users and teams to confidently use the platform independently • Monitor customer health metrics and lead regular business reviews to celebrate wins, uncover risks, and identify growth opportunities • Proactively identify churn or downgrade risks and build action plans to improve retention and customer outcomes • Build strong executive and user-level relationships, acting as a trusted advisor to stakeholders across the organization • Partner cross-functionally with Product, Sales, Marketing, and Support to improve the customer experience and drive long-term success • Represent the voice of the customer internally by sharing feedback, trends, and recommendations that influence product roadmap and strategy • Support product launches and validate new releases to ensure enhancements are customer-ready • Create scalable customer education resources such as training materials, demo videos, help documentation, and best practices guides • Help improve and scale the Customer Success function by identifying process improvements, new engagement strategies, and operational efficiencies • Establish and measure weekly, monthly, and quarterly goals tied to customer adoption, retention, and satisfaction • Introduce and champion AI tools and workflows, including helping the team adopt tools like Claude and AI coworkers to work smarter and faster

• You are the first point of contact for our participants, ensuring smooth training operations and handling general administrative tasks as well as light IT duties. • You are responsible for the smooth running of administrative processes related to course delivery and act as the interface between the teaching team and participants. • You handle processing of education vouchers, preparation of contract documents, recording absences, and issuing certificates upon successful completion. • You support participants, prospective participants and colleagues with questions or issues via video calls or phone, providing practical assistance. • You maintain close communication with our funding bodies regarding reporting and extensions of measures for participants. • You assist in improving internal processes to continuously enhance the participant experience.