Building the leading bootcamp for Online-Marketing.
Junior Student Success Manager
Location
Germany
Posted
1 day ago
Salary
0
Seniority
Entry Level
Job Description
Junior Student Success Manager
Masters of Marketing
• You are the first point of contact for our participants, ensuring smooth training operations and handling general administrative tasks as well as light IT duties. • You are responsible for the smooth running of administrative processes related to course delivery and act as the interface between the teaching team and participants. • You handle processing of education vouchers, preparation of contract documents, recording absences, and issuing certificates upon successful completion. • You support participants, prospective participants and colleagues with questions or issues via video calls or phone, providing practical assistance. • You maintain close communication with our funding bodies regarding reporting and extensions of measures for participants. • You assist in improving internal processes to continuously enhance the participant experience.
Job Requirements
- Communication & service mindset: You communicate clearly, friendly and solution-oriented — and enjoy actively supporting participants.
- Structure & reliability: You work in an organized manner, prioritize effectively and keep oversight even when handling multiple parallel topics.
- Ownership & initiative: You work independently, proactively tackle issues and find pragmatic solutions rather than waiting for instructions.
- Empathy & tact: You can put yourself in different life situations and provide respectful support — even in challenging moments.
- Hands-on mentality: You enjoy a dynamic environment with varied tasks and want to make a real impact.
- German: You speak and write German at native level (C2).
- Tools & digital skills: Confident user of Google Workspace (Gmail, Calendar, Docs, etc.); ideally some initial experience with CRM/support tools (e.g., HubSpot).
Benefits
- 100% remote — work from wherever you are most productive.
- Competitive salary package that reflects responsibility and impact.
- Flexible working hours & a high-trust environment — we focus on results.
- Structured onboarding and personal development through regular feedback.
- Team spirit despite remote work — we meet regularly for team events (mostly in Germany).
- EGYM Wellpass — discounted membership (€16/month) with access to numerous fitness and sports offers in Germany.
- Alternatively: Givve card — €50 monthly tax-free allowance for personal use in Germany (e.g., purchases, shopping).
- BusinessBike — lease your preferred bike to stay mobile and active in everyday life.
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