• Orchestrating Exceptional Care: Proactively manage the master calendar to ensure 100% service coverage. • High-Volume Bilingual Communication: Serve as the primary English/Spanish liaison with clients, families, and caregivers via high-volume phone calls, emails, and SMS. • Administrative Precision & Documentation: Maintain meticulous, real-time records in G-Suite and Slack, including detailed call notes, shift documentation, and tracking missed clock-ins/outs. • Creative Conflict Resolution: Navigate scheduling friction points and unexpected scenarios with extreme patience, negotiating "win-win" solutions that maintain high-quality care standards. • Proactive Staffing: Calling active and inactive caregivers to verify availability and maintaining a "ready" talent pool for upcoming needs.

• Deliver high quality care by assessing, screening, diagnosing, prescribing, and titrating medication for patients as necessary • Uphold unparalleled clinical customer service through the delivery of prompt and empathetic care on the platform • Provide clinical care for a variety of conditions, including sexual health, hair loss, and weight loss (depending on your specialty and experience) • Adhere to Hims and Hers platform guidelines and policies and complete all required training

• Act as the main channel between CRP’s Canadian branch office and Lead Mentors and Regional Organizers • Develop compelling programming for Climate Reality Leaders (CRLs) • Promote CRPC presentations and the CCH initiative • Collaborate with the Community Engagement and Program Development Manager to create new programs

• Sift through existing tools and resources in order to evaluate their appropriateness given the regional culture and context, and make suggestions for improvements on existing tools or in the creation of new ones. • Contact schools, businesses and organizations in order to promote CRPC presentations and the CCH initiative. • Develop partnerships with these organizations in order to help place CRPC as Canada’s leading peer to peer education supplier. • Promote and help recruit participants for Leadership Corps Trainings. • Help build bridges between the region’s Regional Organizers (of the CCH program) and Lead Mentors (of the Leadership Corps program) in order to foster better collaboration between these two initiatives. • Work closely with the Youth Engagement Coordinator to help organize CRPC presentations in post-secondary campuses in order to help grow and bolster the Campus Corps program. • Help increase citizen participation in the data collection process of the National Climate League, an annual exercise in participative democracy that results in the publishing of a Standings Report on cities’ performance relative to 30 indicators of quality of life. • Collaborate closely with the Community Engagement and Program Development Manager to implement existing programs, to adapt them to better suit the region’s context, and to create new ones so as to foster more significant engagement in the region. • Make recommendations to improve the recruitment, engagement and retainment of CRLs.