• Developing and executing project plans, focusing on achieving project goals and objectives. • Leading cross-functional teams to ensure the successful implementation of project activities. • Collaborating with stakeholders to identify project requirements and define project scope. • Mentoring and guiding team members, fostering a culture of excellence and continuous improvement. • Driving the development of project documentation and reports to present findings to stakeholders in a clear and actionable manner. • Staying abreast of industry trends and emerging technologies to integrate best practices into project management strategies. • Contributing to organizational growth through effective project leadership and strategic planning.

• Support French-speaking customers via phone, email, and chat • Handle technical and data-related inquiries, including basic SQL checks • Investigate issues, provide clear explanations, and ensure fast resolution • Collaborate with technical and internal teams to improve service quality • Document cases accurately and meet quality & performance KPIs

• Engage with French-speaking customers via phone, email, and chat. • Resolve customer inquiries with professionalism and empathy. • Provide accurate information, guidance, and troubleshooting assistance. • Collaborate with other departments to improve the customer experience. • Maintain high-quality standards and meet performance goals.

• Proactively engage with players before and after their games to provide support • Continuously monitor and improve the overall player experience • Investigate and identify potential issues, innovating solutions to address them promptly • Analyze player ratings and take reactive and proactive actions to enhance positive reviews • Deliver high-quality customer support to address any questions, concerns, or issues