A new era in migraine therapy
Intake Coordinator
Location
United States
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Intake Coordinator
Theranica
• Oversee day-to-day intake operations, ensuring accurate and timely processing of all incoming prescriptions. • Receive and review prescriptions for completeness, coverage criteria, and documentation requirements. • Conduct patient outreach to confirm insurance benefits, explain coverage details, and collect patient financial responsibility (copays, deductibles, coinsurance) in accordance with compliance guidelines. • Route prescriptions to the appropriate dispense partner based on payer coverage, benefit design, and internal allocation rules. • Proactively follow up with provider offices when documentation or required clinical information is missing. • Communicate with patients, provider offices, and dispense partners to resolve intake issues and accelerate time-to-ship. • Develop and implement intake SOPs, workflows, quality controls, and escalation pathways. • Ensure compliance with HIPAA, payer requirements, and internal data security standards. • Monitor intake Key Performance Indicators (KPIs) • Train, mentor, and support intake team members as the function scales. • Partner cross-functionally with Revenue Cycle, Market Access, Sales, Customer Support, and Operations to continuously improve intake performance and patient experience.
Job Requirements
- 5+ years of experience in DME, medical device intake, medical billing intake, or healthcare operations as a team lead with demonstrated increases in responsibility in prior roles
- Strong understanding of insurance verification and medical benefit workflows.
- Previous experience using Parachute Health Platform or other ePrescribing platforms
- Experience conducting patient benefit education and collecting patient responsibility.
- Experience communicating directly with provider offices and patients.
- Ability to interpret prescriptions, clinical documentation, and payer requirements.
- Strong organizational skills and attention to detail.
- Experience building or improving operational workflows and SOPs.
- Leadership or supervisory experience preferred.
- Comfortable working in a fast-paced, high-growth environment.
- Travel up to 15%+
Benefits
- Be part of a global team redefining migraine treatment with innovative technology.
- Market-informed salary structure with performance incentives.
- Comprehensive benefits (health, dental, vision, 401k).
- Flexible work arrangements.
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