Growing Enterprise Value Through Loyalty.
Customer Service Representative
Location
Florida + 5 moreAll locations: Florida | Louisiana | Oklahoma | Mississippi | Tennessee | Texas
Posted
101 days ago
Salary
$17 - $19 / hour
Seniority
Mid Level
Job Description
Customer Service Representative
Kobie
• Become knowledgeable and remain updated on client loyalty program guidelines to ensure compliance and high-quality service • Handle incoming inquiries with professionalism, adhering to client-specific guidelines to deliver superior customer experiences • Manage a high volume of inbound calls to meet and exceed client contractual obligations • Maintain a positive, customer-centric approach daily, communicating effectively and acting with integrity • Take ownership of customer issues, working towards timely resolutions and de-escalating calls when necessary. • Utilize internal systems, tools, and resources proficiently • Adhere to company policies, workflows, and procedures while providing feedback to enhance customer interactions. • Stay informed on program updates, enhancements, and promotions to effectively support callers • Escalate unresolved issues promptly as per established procedures • Create exceptional customer experiences with every interaction, strengthening loyalty through empathy, efficiency, and problem-solving. • Support major brands by becoming an expert in their loyalty programs, products, and services. • Leverage industry-leading tools, including AI-powered systems and real-time agent assist to serve customers with speed and confidence. • Represent Kobie’s values in every conversation by delivering with heart, ownership, and excellence. • Contribute to team success by meeting key performance goals, including customer satisfaction and call quality. • Stay agile and curious, adapting to new tools, products, and client expectations in a fast-paced, tech-forward environment. • Deliver results that matter, knowing your work directly impacts client satisfaction and program performance. • Engage in continuous learning to build your skills and grow your career within the loyalty and customer care space. • Collaborate with team leaders, coaches, and peers to stay aligned, supported, and connected. • Be part of something bigger, where every call you take helps fuel meaningful relationships between brands and the customers who love them!
Job Requirements
- High school diploma from an accredited institution recognized by the US Department of Education
- Minimum of 2 years of customer service experience.
- Proficiency in Microsoft Office Suite. Ability to navigate multiple systems simultaneously.
- Completion of a 6-week remote Training Program with full attendance and engagement.
- Strong problem-solving skills, attention to detail, and a proactive approach to customer care.
- Excellent verbal and written communication skills, with a consistent professional demeanor in all forms of communication.
- Reliable, flexible, and ready to work in a dynamic environment, including availability for evening and weekend shifts as needed.
- High school diploma or equivalent.
- Adequate work at home / quiet office setup with a strong internet connection.
Benefits
- Remote Work – Must reside in FL, GA, LA, MS, OK, TN, or TX.
- Full-time, 40 hours/week – Set shifts assigned after training.
- Weekend availability required.
- Starting Pay: $17/hour plus Potential to earn additional performance bonuses of up to $350/month!
- Robust health insurance: medical, dental, and vision.
- Free fitness benefits, including PeerFit.
- Generous PTO + 7 paid company holidays.
- 401(k) with company match + annual profit sharing.
- Career growth pathways within a top-rated remote work culture!
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