tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: https://hsptb.com/hndbk Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: https://hsptb.com/twnhll Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries. What you will be working on? As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support, guiding them through our product, and championing their needs to help shape an exceptional customer experience. - Investigate and troubleshoot complex technical issues for our customers (with the support of the engineering team and our robust tooling). - Onboard customers and answer questions on our product throughout the entire user cycle with live chat, email, and Zoom calls. - Create bug reports to escalate to engineering. - Create video and written content to educate customers (product tours, videos, documentation, FAQ) and keep it current with our constantly evolving product. - Act as a "feature champion" to educate the product & engineering teams about users' needs. - Collaborate with the team on best working practices and issue resolution, working alongside Kevin whose favorite fruit is passion fruit.

• Serve as the primary point of contact for Tradeify.co traders and customers, owning interactions from start to resolution through all support channels, including live chat, email, and Discord. • Accurately identify, assess, and efficiently resolve a wide range of inquiries, spanning from general account questions to more complex technical and operational issues related to trading platforms, data feeds, and execution. • Use technical ability to master trading platforms, internal tools, and proprietary systems, maintaining in-depth product knowledge through ongoing education. • Skillfully troubleshoot incoming inquiries, determining severity, and escalating to appropriate internal teams such as Compliance, Operations, and Technology when necessary, ensuring prompt resolution and diligent follow-up. • Make every trader interaction complete, using empathy as well as knowledge to provide white-glove care. • Actively participate in improving Tradeify.co’s trader-focused Learning Center and our internal knowledge bases to promote self-service capabilities for traders. • Contribute to team goals by focusing on customer satisfaction (CSAT), Quality Assurance, and overall response times. • Educate both existing and potential traders in their understanding of how Tradeify.co works. • Participate in beta testing new features and contribute to the overall growth and innovation of the company through idea generation and active participation in collaborative team projects. • Monitor trading systems for common issues and proactively identify potential problems that could impact the trader experience or operational flow. • Adhere strictly to all internal guidelines, compliance procedures, and industry best practices to ensure a secure, transparent, and trustworthy trading environment. • Potentially assist with data accuracy and reconciliation tasks as needed to support robust trading operations.

• Serve as the primary point of contact for Tradeify.co traders and customers • Accurately identify, assess, and efficiently resolve inquiries • Use technical ability to master trading platforms and tools • Skillfully troubleshoot incoming inquiries and escalate when necessary • Make every trader interaction complete with empathy • Actively participate in improving Tradeify.co's trader-focused Learning Center • Contribute to team goals by focusing on customer satisfaction • Educate both existing and potential traders on how Tradeify.co works • Monitor trading systems for common issues and proactively identify potential problems • Adhere to all internal guidelines and compliance procedures

• Serve as the primary point of contact for Tradeify.co traders and customers, • Accurately identify, assess, and efficiently resolve inquiries, • Skillfully troubleshoot incoming inquiries, • Educate both existing and potential traders, • Monitor trading systems and proactively identify potential problems, • Adhere strictly to all internal guidelines, compliance procedures, and industry best practices