• Serve as the lead instructor and customer-facing point of contact for all field training operations within your MTT • Deliver classroom instruction using standardized Neros curriculum, ensuring engagement and comprehension across varying skill levels • Coach students through hands-on troubleshooting and system operation while adapting instruction to their skill level, mission needs, and field conditions • Manage pre- and post-course logistics, including scheduling, site setup, gear preparation, and customer coordination • Maintain detailed training records, rosters, sign-in sheets, and pass/fail assessments using defined grading criteria • Submit after-action reports, performance summaries, and feedback to the Training Lead • Identify trends or challenges in student performance and provide structured feedback to help refine future curriculum • Collaborate with the FPV Flight Instructor and cross-functional teams—including Mission Success—to ensure training aligns with operational realities and system capabilities • Maintain professionalism and instructional quality across both classroom and range environments

• Train and coach students on how to tactically fly Neros drones safely and effectively under real-world conditions • Deliver both classroom and field-based instruction • Demonstrate advanced FPV maneuvers in acro mode while under pressure • Provide clear, objective evaluations of student performance • Support the Training Lead in refining and improving course content and other user documentation to keep pace with evolving tactics, feedback, and system updates

• Assist with marketing and leasing properties. • Ensure properties are maintained effectively. • Market properties and screen prospective tenants. • Preserve favorable relations with property owners and tenants. • Contribute to a positive atmosphere in the office. • Portray a positive image of the company in your activities. • Oversee and coordinate the orientation of new tenants. • Assist with performing office management and clerical tasks.

• Administer adult recreational tennis leagues (USTA League) in Western Massachusetts communities to ensure successful coordination, delivery and retention of the program and its participants. • Coordinate and attend meetings (virtual or in person) with volunteer committees and team leads (captains), potential players, community members, teaching professionals, facilities, and other tennis providers to promote recreational adult league tennis. • Coordinate and communicate team registration information and assist with player registration. • Proactively communicate with facilities on facility availability to set and administer schedules in a timely manner while complying with Section and National deadlines. Create and publish quality schedules utilizing provided technology platforms. • Ensure compliance with local procedures and regulations when administering the program. • Familiarize and communicate local league information to participants accurately. • Act as point of contact for all customer service needs in relation to the programs. Resolve conflicts that may arise. Communicate any escalated issues to supervisor. • Communicate and confirm team participation in post-season play. • Monitor program platform to ensure compliance with local regulations and communicate and correct any violations in a timely manner. • Verify program and player eligibility, site availability, and compliance with organizational policies, procedures and regulations. • Utilize data and reports to assist in data informed decisions that further the success of the programs. • Coordinate new programs and initiatives that encourage participation growth within the program. • Assist interested players in getting connected to teams and facilitate new team generation when pockets of players of similar rating level and eligibility level exist. • Build relationships with partner providers and facilities that support the growth of tennis in alignment with the organization’s strategic plan and department goals. • Coordinate buy-in from partners, players, facilities and other key stakeholders in a way that drives program success and mission impact. • Assist in development of new programs to encourage unique and total participation growth. • Recruit new volunteer captains and provide appropriate support for captains and players. • Assist facilities and players to join the USTA League system, recruit players to become captains, and assist in forming teams. • Work collaboratively with Local League Coordinators and Section Staff. • Administer and coordinate opportunities for new and returning tennis players to participate in USTA League play.