• Answer inbound customer calls to discuss various loan products, prequalification criteria, and next steps • Communicate loan progress clearly to consumers and collect any required documentation • Make outbound sales calls to prospective and existing customers to generate new business and strengthen retention • Monitor and actively manage a pipeline of leads and loans to meet conversion goals and cycle time targets

• Help shape how clinical data is transformed and made usable for research by leading efforts in knowledge management, semantic normalization, and data quality. • Collaborate with clinicians, scientists, data scientists, product managers, and engineers to define scalable approaches for mapping clinical concepts. • Identify where and how key concepts can be captured. • Develop concept lists for cohort creation. • Design clinical data quality checks to ensure datasets meet clinical expectations. • Create and maintain concept groups. • Review customer code lists and recommend updates as needed. • Map claims data and health system data to standard concepts in the OMOP Common Data Model (CDM). • Semantically normalize CDM-converted data coming from multiple different health systems and map high priority unmapped concepts. • Create documentation on how to best use data to generate insights. • Collaborate with customers to help them understand how to leverage data to answer research questions. • Define disease-area–specific data quality testing processes. • Determine how to best capture concepts needed to answer customer research questions and analyze prevalence of concepts for feasibility assessments. • Specify annotation projects to capture complex clinical ideas.

• Team-Leadership & Weiterentwicklung: Du übernimmst die disziplinarische und fachliche Führung sowie das Mentoring eines agilen Azure-Squads von 5–8 Mitarbeitenden und förderst deren individuelle Weiterentwicklung. • Ressourcenmanagement & Forecasts: Du verantwortest die strategische Ressourcen- und Kapazitätsplanung sowie die Auslastungssteuerung innerhalb deines Squads, um eine exzellente Projekt-Delivery sicherzustellen. • End-to-End Projektsteuerung: Du leitest anspruchsvolle Azure-Cloud-Projekte hinsichtlich Zeit, Budget und Qualität und agierst als souveräne Schnittstelle zwischen Kunden, Management und Technical Teams. • Active Consulting & Architektur: Du bist nicht nur für die Verwaltung zuständig – du übernimmst aktiv die Beratung und Architektur in unseren Projekten, verstehst moderne Cloud-Architekturen und bringst technische sowie fachliche Anforderungen zusammen. • Presales & Stakeholder-Management: Du unterstützt aktiv bei Presales-Aktivitäten sowie der Projektanbahnung und moderierst Workshops sowie Management-Meetings zielsicher.

• Oversee day-to-day intake operations, ensuring accurate and timely processing of all incoming prescriptions. • Receive and review prescriptions for completeness, coverage criteria, and documentation requirements. • Conduct patient outreach to confirm insurance benefits, explain coverage details, and collect patient financial responsibility (copays, deductibles, coinsurance) in accordance with compliance guidelines. • Route prescriptions to the appropriate dispense partner based on payer coverage, benefit design, and internal allocation rules. • Proactively follow up with provider offices when documentation or required clinical information is missing. • Communicate with patients, provider offices, and dispense partners to resolve intake issues and accelerate time-to-ship. • Develop and implement intake SOPs, workflows, quality controls, and escalation pathways. • Ensure compliance with HIPAA, payer requirements, and internal data security standards. • Monitor intake Key Performance Indicators (KPIs) • Train, mentor, and support intake team members as the function scales. • Partner cross-functionally with Revenue Cycle, Market Access, Sales, Customer Support, and Operations to continuously improve intake performance and patient experience.