• The Patient Engagement Specialist will be responsible for providing service for inbound pharmacy phone calls and/or placing outbound patient refill calls and assisting the patient through the entire refill process. • Proactively coordinate medication refills including data entry and pharmacy claim adjudication. • Make outbound patient refill phone calls and complete the patient refill request. • Answer, resolve and triage inbound inquiries. • Clarify prescription orders with pharmacist and/or clinician as appropriate. • Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication. • Manage, organize, and update relevant data using database applications. • Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards. • Identify trends, resolves problems; recommend improvements; implement change. • Actively participate in process improvement initiatives. • Act as a value-added business partner to stakeholders throughout the organization. • Protect organization's value by keeping information confidential. • Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations. • Other duties and/or responsibilities may apply.

• Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy • Educate patients on the services offered by the Shields Specialty Pharmacy Program • Protect Shields values by keeping information confidential. • Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model. • Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation. • Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication. • Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids. • Perform other duties as assigned.

• Assist in developing and executing social media marketing strategies to increase brand visibility and drive engagement. • Create compelling video content for various social media platforms, showcasing our products and services. • Conduct thorough market research to identify industry trends and opportunities for growth. • Collaborate with the team to create and implement effective content marketing campaigns. • Support in planning and managing events to promote our brand and increase customer engagement. • Manage social media presence and engage with the student community online. • Analyze market data and competitor activities to develop and implement marketing strategies that will drive business growth. • Develop and implement marketing strategies to promote educational content and membership tiers. • Build and maintain WhatsApp, LinkedIn and Telegram groups for effective communication and member retention. • Focus on awareness and interest generation. Foster a loyal customer base inspired by the vision of contributing to national progress. • Handle post-purchase community engagement to ensure customer satisfaction and long-term relationships.

• Consult with clients to understand their cruise preferences, interests, and budgetary considerations. • Recommend cruise lines, ships, and itineraries based on client needs and preferences. • Coordinate all aspects of the cruise booking process, including cabin selection, dining reservations, and onboard activities. • Provide exceptional customer service and support to clients throughout their journey, from initial inquiry to post-cruise follow-up. • Stay updated on cruise industry trends, promotions, and offerings to enhance expertise and provide valuable recommendations.