Elevating Specialty Pharmacy
Patient Engagement Specialist
Location
Arizona + 1 moreAll locations: Arizona | Massachusetts
Posted
2 days ago
Salary
0
Seniority
Junior
Job Description
Patient Engagement Specialist
Shields Health Solutions
• The Patient Engagement Specialist will be responsible for providing service for inbound pharmacy phone calls and/or placing outbound patient refill calls and assisting the patient through the entire refill process. • Proactively coordinate medication refills including data entry and pharmacy claim adjudication. • Make outbound patient refill phone calls and complete the patient refill request. • Answer, resolve and triage inbound inquiries. • Clarify prescription orders with pharmacist and/or clinician as appropriate. • Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication. • Manage, organize, and update relevant data using database applications. • Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards. • Identify trends, resolves problems; recommend improvements; implement change. • Actively participate in process improvement initiatives. • Act as a value-added business partner to stakeholders throughout the organization. • Protect organization's value by keeping information confidential. • Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations. • Other duties and/or responsibilities may apply.
Job Requirements
- We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician.
- Nationally certified as a CPhT or equivalent is strongly preferred but not required.
- 1-3 years of Pharmacy Technician and adjudicating claims experience strongly preferred but not required.
- Education: High school diploma or GED required.
- Strong interpersonal communication skills, exceptional phone skills, comfortable with proactively engaging patients telephonically, comfortable reaching out to on-site clinicians, payors, and pharmacies telephonically, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs, adapt to Shields’ unique model / tools and able to extract relevant information; strong organizational skills a must.
Benefits
- Flexible scheduling to meet business needs with health system partners starting as early as 7:45 AM (EST)/ 8am EST
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