• Serve as the primary SME and hands-on administrator for JiraCloud Software, JiraCloud Service Management (JSM), and associated Atlassian tooling; own configuration standards, governance, and technical debt reduction across the environment. • Architect and implement scalable Jira configurations including custom workflows, issue type hierarchies, permission schemes, notification schemes, screens, and field configurations aligned with Atlassian best practices. • Lead and execute Jira migrations - including Data Center to Cloud - coordinating with cross-functional stakeholders to deliver seamless cutover experiences. • Design and configure Jira Service Management projects including SLAs, custom queues, JSM Forms, approval workflows, and security schemes to support internal service delivery teams. • Build and maintain advanced analytics, dashboards, and reporting solutions using native tooling for Jira Cloud as a first line of options; Airbnb has elected to avoid Atlassian Marketplace products for information security, privacy & legal prerogatives; Airbnb is building custom Forge applications that will require your ongoing maintenance and partnership with supporting systems engineering teams. • Configure and administer Atlassian access management, user lifecycle management, license tier optimization, and security posture improvements. • Evaluate if Atlassian Marketplace plugins architecture evolves to a point where Airbnb could consider adopting plugins where business needs dictate, and where security, legal, and privacy requirements are satisfied. • Act as a strategic partner to business stakeholders by leading requirements-gathering sessions, translating business needs into technical designs, and proactively identifying opportunities for automation and process improvement. • Configure and expand Atlassian Rovo AI agents and automation rules; evaluate emerging AI/ML capabilities within the Atlassian ecosystem and champion responsible, contextually appropriate AI adoption aligned with Airbnb's mission. • Write and maintain custom automation rules using Jira's native Automation engine and JavaScript; leverage Jira REST API for integrations, data imports, and custom reporting. • Lead User Acceptance Testing (UAT) efforts for platform changes and migrations; develop and maintain test plans, test scripts, and defect tracking documentation. • Facilitate Agile ceremonies (sprint planning, retrospectives, standups) as needed; operate as Scrum Master or Product Owner for platform-focused workstreams. • Document system configurations, runbooks, and knowledge base articles to support operational continuity and enable self-service across the organization. • Participate in on-call rotation and provide escalation support for critical Atlassian platform issues.

• Manage all phases of assigned projects—including quoting, design, build, testing, and commissioning—to ensure timely and successful execution. • Conduct thorough engineering reviews of project documents, bills of materials, and related content in accordance with internal process requirements. • Coordinate and support project management activities, particularly on large or complex projects. • Serve as the primary customer-facing engineer for assigned projects, as directed by the Engineering Manager. • Mentor and guide engineers and technicians by sharing knowledge and technical expertise related to assigned projects. • Develop complete system designs and supporting documentation that meet or exceed project requirements. • Maintain ongoing communication with customers to support designs and ensure high levels of satisfaction throughout the project lifecycle. • Use AutoCAD Electrical and Inventor for system design and documentation. • Utilize Vault to manage design files and maintain proper documentation structure for each project. • Create, source, and compile all documentation required to support project deliverables, including submittals.

• Analizar los procesos comerciales existentes e identificar oportunidades para mejorar la productividad, aligerando la carga de trabajo del equipo. • Colaborar con equipos multidisciplinarios para implementar soluciones que utilicen tecnologías de IA, como BOTS, para automatizar y agilizar los procesos. • Utilizar tus conocimientos en Event Process Chain (EPC) y sistemas ERP para optimizar la integración y el rendimiento de los sistemas empresariales. • Brindar soporte técnico y solución de problemas para los sistemas EPC y ERP, asegurando un funcionamiento fluido y eficiente. • Capacitar a los usuarios finales sobre el uso de los sistemas y herramientas, y proporcionar soporte continuo para optimizar la productividad y la experiencia del usuario. • Mantenerse actualizado sobre las tendencias y avances en los sistemas EPC y ERP, así como en las tecnologías de IA, para recomendar mejoras y actualizaciones. • Utilizar habilidades avanzadas en inglés para comunicarse eficazmente con equipos internacionales y participar en proyectos globales. • Utilizar Excel y otras herramientas de análisis de datos para recopilar, analizar y presentar información relevante.

• Identify, analyze, and resolve data discrepancies between internal systems, external payment providers, and actual cash received in bank accounts • Perform end-to-end analysis of the Sales-to-Cash process and validate source data, settlement files, financial postings, and bank transactions • Validate data against contractual terms and expected reconciliation logic • Conduct root cause analysis to determine the source of discrepancies and ensure timely resolution in collaboration with relevant stakeholders • Work with large datasets, build and optimize queries, and perform structured data audits to ensure completeness, consistency, and accuracy across systems • Support finance stakeholders by explaining discrepancies, improving transparency of data flows, and ensuring correct usage of reports and tools • Contribute to data process improvements and system integration initiatives across revenue-related workflows