• Planning and implementation of network solutions for our clients • Analysis of existing environments and identification of weaknesses • Development of architecture and design concepts • Implementation and support through to commissioning (go-live) • Documentation of solutions and handover to IT operations (IT-OPS) • Providing technical input for presales activities

• Technical implementation and rollout of Citrix infrastructures at client sites • Configuration and go-live of Citrix solutions (e.g., image management, FSLogix) • 3rd-level troubleshooting and fault analysis for incidents or performance issues • Documentation of environments for clients and the team • Collaboration with senior engineers and consultants on complex Citrix projects

• Technische Umsetzung, Austausch und Rollout von Firewall-Lösungen bei unseren Kunden • Erstellung und Optimierung von Regelwerken • Einrichtung von VPN-Verbindungen und Konfiguration von Security-Features • Analyse von Störungen im Netzwerk (3rd Level) und Dokumentation • Zusammenarbeit mit Senior Engineers und Consultants an komplexen Security-Projekten

Role Description We're looking for a highly capable and detail-driven Knowledge Systems Coordinator to join the Core System Centre (CSC). This is a senior-level administrative and operational role, designed to support and scale CSC's services across both SAOTA and ARRCC. You'll work closely with the Operational Systems Facilitator (Senior Administrator) and play a key role in driving productivity, knowledge-sharing, and systems adoption across both businesses. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with people and systems, and is passionate about Microsoft 365 tools, training, and knowledge enablement. What You'll Do - Microsoft 365 Productivity Tools (Anchor Focus) - Act as CSC's go-to expert on Microsoft 365 tools across SAOTA and ARRCC (including Copilot, Teams, Loop, Planner, OneNote, and related platforms). - Develop training materials, onboarding content, quick-reference guides, and tips & tricks documentation. - Facilitate training sessions and workshops for new joiners and existing staff. - Provide ongoing support and troubleshooting, acting as a key point of contact for staff queries. - Monitor tool adoption and usage, identify trends, and recommend improvements. - Stay up to date with new features and updates, assessing relevance and driving continuous improvement. - Knowledge Sharing & Executive Committee (EXCO) Coordination - Partner with the Operational Systems Facilitator to deliver structured knowledge-sharing initiatives, including ConnectEd, EXCO Forum, Project Launchpad, Programming, and Tricks of the Trade. - Take ownership of the ARRCC knowledge-sharing rhythm, building structures equivalent to SAOTA's forums and programming cadence. - Act as the central point of contact for ARRCC EXCO project intake, ensuring submissions are complete and properly captured. - Facilitate fortnightly EXCO meetings with ARRCC units to review projects, timelines, and deadlines. - Coordinate training sessions and workshops, including scheduling, recording, and distributing recap notes. - Maintain training curriculum records and manage feedback from attendees. - Support SAOTA EXCO coordination where required, providing cover and continuity during busy periods. - Document Authoring & Training - Create and maintain SOPs, training guides, and reference documentation for productivity tools and knowledge-sharing processes. - Ensure all content is correctly published, indexed, tagged, and easily discoverable. - Deliver training across both companies, adapting style and format to different audiences and seniority levels. - Contribute to micro-learning content, including short-form video training. - Cross-Platform Support - Provide senior-level support across CSC platforms, including Open Asset, MyWorkspace, and the Manuals Drive. - Act as a Reviewer (QC) and Author on selected platform projects, aligned with CSC team allocations. - Ad Hoc Projects - Support additional CSC initiatives as required, based on team priorities and capacity. Qualifications - Exceptional attention to detail and accuracy. - Advanced Microsoft 365 proficiency, with strong working knowledge of emerging tools (Copilot, Loop, Planner, Teams). - Confident trainer and facilitator, able to simplify technical concepts for diverse audiences. - Strong written communication and documentation skills. - Proven experience in a senior administrative or operational role, ideally involving systems or knowledge management. - Excellent communication skills (written and verbal), with adaptability across audiences and companies. - Strong time management and prioritisation skills. - Ability to work proactively in a fast-paced environment. - A positive, collaborative, and helpful mindset. - High levels of professionalism, accountability, and ownership. - Receptive to feedback and direction from multiple stakeholders. - A genuine sense of pride and dedication to quality work. Requirements - Minimum 5 years' experience in an administrative, operational support, or systems coordination role. - Grade 12 / NQF 4. - A relevant tertiary qualification is advantageous. - Advanced, practical experience in Microsoft 365, with strength in Copilot, Teams, SharePoint, Loop, and related tools. - Proven experience authoring training materials, SOPs, or user guides. - Demonstrated experience facilitating training, workshops, or learning sessions. - Excellent written and verbal communication skills. - Strong organisation and time management ability. - High level of accuracy and attention to detail. - Comfortable working across two companies with distinct teams and cultures. - Ability to work remotely when required (minimum: symmetrical 20 Mbps upload/download internet speed). Benefits - This is a unique opportunity to sit at the centre of how two leading design studios work, shaping how people collaborate, share knowledge, and use technology to deliver better outcomes. - You'll play a high-impact role, working closely with senior stakeholders, while driving meaningful improvements across systems, training, and day-to-day operations.