Title: Physician Billing Supervisor Location: United States Job Description: Remote - Nationwide time type Full time job requisition id R046981 Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: - Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. - Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. - Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: ­­­­CAREER OPPORTUNITY OFFERING: - Bonus Incentives - Paid Certifications - Tuition Reimbursement - Comprehensive Benefits - Career Advancement - This position pays between $52,100.00 - $65,125.00/based on experience The Supervisor of Billing oversees all Ensemble Health Partners Billing associates and is responsible for the performance and effectiveness of the department. The Supervisor will be responsible for monitoring associates time and attendance, productivity, QA reviews, daily assigned workflows along with ensuring associate education is provided, compete annual associate evaluations. They will ensure department objectives are met to facilitate compliant billing, improve revenue, accelerate cash, and reduce denials. Additionally, they will be responsible for monitoring all associates who support all paper biller and electronic biller functions to ensure accuracy of claims submissions. The Supervisor will work with multiple disciplinaries including but not limited to Patient Access, Coding, Follow Up, Denials and any additional Revenue Management departments needed to aid in effort to ensure timely account review related to unbilled workflow. They will empower staff to develop methods of process improvement, including planning, and setting priorities. Essential Job Functions: - Reports on Key Performance Indicators for the department and will be held to the standards identified as benchmarks for each client - Manage the daily workflow of the department, monitor progress to identify trending issues and develop training or processes to address these issues - Hold huddles to efficiently cover new or evolving training focuses to encourage and develop team members - Overseeing progress on the floor and monitoring the worked accounts for quality assurance - Manage assigned associate's time management and approval of timecards for payroll processing. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Job Experience: 1 to 3 Years Required Knowledge, Skills and Abilities: - Excel knowledge is preferred - Experience with Revenue Cycle Management and Billing is preferred - This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require. - Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI. Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 - Innovation - Work-Life Flexibility - Leadership - Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: - Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. - Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. - Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. - Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Title: Supervisor Physician Billing Services (hybrid) Status Full-Time Standard Hours per Week 40 Job Category Accounting/Finance Regular, Temporary, Per Diem Regular Pay Range $58676.80-$93901.60 Annual Office/Site Location Westwood Remote Eligibility Part Remote/Hybrid Job Posting Description At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. Position Summary: Supervisor Physician Billing Services This role is hybrid and requires 1 day a week at our Westwood, MA location. This role will focus on the professional billing side supporting our AR Radiology group. This role will have 7 direct reports. Key Responsibilities: 1. Organizes and supervises the daily activities of assigned staff through daily work assignments, productivity measuring and quality assurance review. 2. Oversees and manage productivity requirements and quality assurance metrics for assigned work, communicating effectively the expectations to assigned staff, with monitoring/measuring on a daily, weekly, and monthly basis. 3. Maintains a thorough knowledge of payer rules, regulations, policies, and procedures relative to assigned PO function / area. 4. Assist in development and updates departmental procedures in order to accommodate payer specific requirements and to expedite payment. 5. Establish and fosters professional relationships with representatives of payer organizations in order to facilitate appeals of payer decisions; interpret regulation or policy; gather information pertinent to current or proposed developments. 6. Works closely with manager, peers and leadership, sharing critical information and statistical data, and developing strategies that will enhance the functional areas performance and human resources. 7. Collaborates with internal resources to facilitate process improvement policies and procedures for the physician billing department. Maintains compliance with the hospital’s billing policies and procedures. Assists and participates with representatives of the PO technology team and other hospital departments to ensure that systems meet payer and regulatory billing requirements. 8. Evaluates, coaches and trains staff for development and performance improvement. Completes employee performance evaluations accurately and timely in accordance with hospital and departmental requirements. • Analytical skills to resolve complex problems requiring the use of scientific, mathematical, or technical principles and in depth, experienced based cross functional knowledge. • Excellent written and verbal communication skills in order to effectively deal with conflicting views and issues and mediate fair solutions. • Ability to identify, analyze and resolve problems and situations quickly and effectively. • Ability to work with diverse internal and external constituencies. • Strong knowledge of overall physician billings operations related to healthcare. • Demonstrated leadership abilities. Minimum Qualifications Education: High School / GED required Experience: Four years of related physician or hospital billing work experience required. Preferred: EPIC experience and have previously managed a team before The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. Boston Children’s Hospital is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, pregnancy, national origin, ancestry, ethnicity, age, disability, military or veteran status or any other classification protected by law in hiring, promotion, compensation and other terms and conditions of employment. Boston Children’s Hospital collects and maintains information regarding gender, race, and ethnicity for equal opportunity compliance purposes. Boston Children’s Hospital also is subject to various government recordkeeping and reporting requirements for the administration of civil rights laws and regulations.

• Manage past-due accounts through the QBO Collections Center, including weekly customer outreach, statement distribution, and response to customer replies • Record all incoming payments in QBO (paper checks, Authorize.net e-checks, and credit card payments) and make corresponding deposits • Run recurring billing reports, distribute to managers on schedule, and handle new customer billing, changes, and cancellations in QBO as needed • Set up and maintain Automated Recurring Billing (ARBs) and recurring transactions, including price updates • Enter vendor and contractor bills into the QBO Vendor Center; collect and file W-9s; enter referral partner commissions for CFO processing • File employee credit card receipts and enter charges into QBO • Prepare monthly, quarterly, and other reports as needed, such as, but not limited to, the Tourism billing report, Sales Tax Quarterly Gross Up Report, and ad spend reconciliation • Enter end-of-month commission data and perform commission sheet audits • Enter scorecard data and complete NYS Contract System audits as needed • Audit domain names and Google accounts billed through Mannix; confirm they are memorized and invoiced • Participate in periodic check-ins with the finance team as needed • Document billing activities and client updates in the company CRM (Admin)

• Answer incoming customer and client phone calls professionally and efficiently. • Create, process, and send invoices accurately and timeously. • Perform general administrative and secretarial duties. • Manage billing and invoicing functions with a high degree of accuracy. • Process information received from field technicians. • Capture job details accurately within the company system. • Issue invoices and maintain accurate records. • Support day-to-day office operations and administrative processes. • Communicate effectively with customers, clients, and internal stakeholders. • Identify and address discrepancies or errors proactively. • Maintain confidentiality and professionalism in all interactions.