Title: Supervisor Physician Billing Services (hybrid) Status Full-Time Standard Hours per Week 40 Job Category Accounting/Finance Regular, Temporary, Per Diem Regular Pay Range $58676.80-$93901.60 Annual Office/Site Location Westwood Remote Eligibility Part Remote/Hybrid Job Posting Description At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. Position Summary: Supervisor Physician Billing Services This role is hybrid and requires 1 day a week at our Westwood, MA location. This role will focus on the professional billing side supporting our AR Radiology group. This role will have 7 direct reports. Key Responsibilities: 1. Organizes and supervises the daily activities of assigned staff through daily work assignments, productivity measuring and quality assurance review. 2. Oversees and manage productivity requirements and quality assurance metrics for assigned work, communicating effectively the expectations to assigned staff, with monitoring/measuring on a daily, weekly, and monthly basis. 3. Maintains a thorough knowledge of payer rules, regulations, policies, and procedures relative to assigned PO function / area. 4. Assist in development and updates departmental procedures in order to accommodate payer specific requirements and to expedite payment. 5. Establish and fosters professional relationships with representatives of payer organizations in order to facilitate appeals of payer decisions; interpret regulation or policy; gather information pertinent to current or proposed developments. 6. Works closely with manager, peers and leadership, sharing critical information and statistical data, and developing strategies that will enhance the functional areas performance and human resources. 7. Collaborates with internal resources to facilitate process improvement policies and procedures for the physician billing department. Maintains compliance with the hospital’s billing policies and procedures. Assists and participates with representatives of the PO technology team and other hospital departments to ensure that systems meet payer and regulatory billing requirements. 8. Evaluates, coaches and trains staff for development and performance improvement. Completes employee performance evaluations accurately and timely in accordance with hospital and departmental requirements. • Analytical skills to resolve complex problems requiring the use of scientific, mathematical, or technical principles and in depth, experienced based cross functional knowledge. • Excellent written and verbal communication skills in order to effectively deal with conflicting views and issues and mediate fair solutions. • Ability to identify, analyze and resolve problems and situations quickly and effectively. • Ability to work with diverse internal and external constituencies. • Strong knowledge of overall physician billings operations related to healthcare. • Demonstrated leadership abilities. Minimum Qualifications Education: High School / GED required Experience: Four years of related physician or hospital billing work experience required. Preferred: EPIC experience and have previously managed a team before The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. Boston Children’s Hospital is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, pregnancy, national origin, ancestry, ethnicity, age, disability, military or veteran status or any other classification protected by law in hiring, promotion, compensation and other terms and conditions of employment. Boston Children’s Hospital collects and maintains information regarding gender, race, and ethnicity for equal opportunity compliance purposes. Boston Children’s Hospital also is subject to various government recordkeeping and reporting requirements for the administration of civil rights laws and regulations.

• Manage past-due accounts through the QBO Collections Center, including weekly customer outreach, statement distribution, and response to customer replies • Record all incoming payments in QBO (paper checks, Authorize.net e-checks, and credit card payments) and make corresponding deposits • Run recurring billing reports, distribute to managers on schedule, and handle new customer billing, changes, and cancellations in QBO as needed • Set up and maintain Automated Recurring Billing (ARBs) and recurring transactions, including price updates • Enter vendor and contractor bills into the QBO Vendor Center; collect and file W-9s; enter referral partner commissions for CFO processing • File employee credit card receipts and enter charges into QBO • Prepare monthly, quarterly, and other reports as needed, such as, but not limited to, the Tourism billing report, Sales Tax Quarterly Gross Up Report, and ad spend reconciliation • Enter end-of-month commission data and perform commission sheet audits • Enter scorecard data and complete NYS Contract System audits as needed • Audit domain names and Google accounts billed through Mannix; confirm they are memorized and invoiced • Participate in periodic check-ins with the finance team as needed • Document billing activities and client updates in the company CRM (Admin)

• Answer incoming customer and client phone calls professionally and efficiently. • Create, process, and send invoices accurately and timeously. • Perform general administrative and secretarial duties. • Manage billing and invoicing functions with a high degree of accuracy. • Process information received from field technicians. • Capture job details accurately within the company system. • Issue invoices and maintain accurate records. • Support day-to-day office operations and administrative processes. • Communicate effectively with customers, clients, and internal stakeholders. • Identify and address discrepancies or errors proactively. • Maintain confidentiality and professionalism in all interactions.

Role Description We are seeking a highly organised and detail-oriented Administrative & Billing Coordinator to support one of our U.S.-based clients. This role is ideal for someone who thrives in an administrative environment, enjoys working with customers, and takes pride in producing accurate work. The successful candidate will play a key role in supporting daily office operations, handling incoming calls, processing information from field technicians, and managing billing and invoicing functions. The client places a strong emphasis on character, accountability, and work ethic, and is looking for someone who demonstrates integrity, initiative, and exceptional attention to detail. - Answer incoming customer and client phone calls professionally and efficiently. - Create, process, and send invoices accurately and timeously. - Perform general administrative and secretarial duties. - Manage billing and invoicing functions with a high degree of accuracy. - Process information received from field technicians. - Capture job details accurately within the company system. - Issue invoices and maintain accurate records. - Support day-to-day office operations and administrative processes. - Communicate effectively with customers, clients, and internal stakeholders. - Identify and address discrepancies or errors proactively. - Maintain confidentiality and professionalism in all interactions. Qualifications - Previous experience in an administrative, secretarial, office support, or customer service role. - Excellent verbal and written English communication skills with a clear and professional accent. - Strong attention to detail and commitment to accuracy. - Experience with billing, invoicing, or administrative financial tasks. - Strong organisational and multitasking abilities. - Ability to work independently and take initiative. - Excellent problem-solving and critical-thinking skills. - High level of accountability, integrity, and honesty. - Ability to learn new systems and processes quickly. - Reliable, proactive, and self-motivated. - Strong work ethic and commitment to producing high-quality work. Requirements - Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 00:00 AM South African time - subject to daylight savings). - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered. - Work Environment: Fully remote. Company Description ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency - we operate as a dedicated extension of our U.S.-based clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.