• Set up and manage Amazon Seller/Vendor Central accounts from the ground up, including listings, brand assets, and store structure • Create, optimize, and maintain product listings (titles, bullets, descriptions, A+ content) for maximum visibility and conversion • Plan, launch, and optimize Amazon PPC campaigns (Sponsored Products, Sponsored Brands, Sponsored Display) • Conduct keyword research, competitor analysis, and category insights to inform listing and advertising strategies • Monitor store performance, sales metrics, and ad KPIs, providing clear reports and actionable recommendations • Coordinate with designers and copywriters to ensure brand consistency across listings and storefronts • Manage inventory health, pricing strategies, and promotions in alignment with business goals • Stay up to date with Amazon policies, algorithm updates, and best practices

• Develop and execute a comprehensive brand strategy tailored for the Hong Kong market that aligns with the company's global objectives. • Ensure absolute consistency of the brand identity, voice, visual aesthetic, and messaging across all touchpoints (digital, in-store, PR, partnerships). • Conduct continuous market research on fashion trends, competitive landscape, and consumer insights in Hong Kong to identify new opportunities and challenges. • Manage the annual branding budget, optimizing spend for maximum impact and ROI. • Lead the planning and execution of all local marketing campaigns, seasonal launches, and collaborations, working closely with the global marketing and product teams. • Oversee the development of compelling marketing collateral, including store display materials, digital assets, and localized content. • Manage agency relationships (PR, creative, media buying) to ensure high-quality, on-strategy execution of brand initiatives. • Define and drive the brand's social media and digital content strategy for relevant local platforms (e.g., Instagram, WeChat, Little Red Book - depending on target market). • Work with the e-commerce team to ensure the online experience reflects premium brand standards and drives conversion. • Act as the brand guardian, training and guiding local sales, retail, and operations teams on brand guidelines and positioning. • Prepare and present regular performance reports on brand health, campaign effectiveness, and key metrics to senior management.

• Own day to day operations of the Retail DC, holding the 3PL accountable to inbound, outbound, UPH, and quality standards. • Lead the operational cadence with the 3PL (daily huddles, WBR, MBR, QBR) and drive action against performance gaps. • Coordinate inbound inventory shipments from vendors and the ecomm DC into the Retail DC, ensuring on-time receipt and clean put-away. • Own outbound store shipment scheduling, routing, and freight execution to meet store replenishment and launch timelines. • Own inventory accuracy at the Retail DC, including cycle counts, full physical inventories, and variance investigation. • Serve as the HQ point of contact for stores on Retail DC shipments, timing, accuracy, and issue resolution. • Analyze Retail DC throughput, accuracy, on-time store delivery, and freight cost to identify trends and opportunities. • Lead, coach, and develop direct reports, fostering accountability and continuous improvement.

Role Description We are seeking a highly motivated and customer-focused Client Experience Manager to join our Blueground for Business (VIP) Client Experience Team. This role is ideal for a hospitality-minded professional who thrives in a fast-paced environment and is passionate about delivering exceptional experiences to high-value guests and corporate clients. The Client Experience Manager will serve as a key leader within the VIP Client Experience organization, balancing people leadership, account management, and escalated guest support. While the team’s coordinators manage the majority of day-to-day guest interactions, this role is responsible for leading the response to complex, sensitive, and high-priority situations that require immediate action and strategic decision-making. The ideal candidate will possess strong communication, problem-solving, prioritization, and relationship-building skills, coupled with the ability to navigate ambiguity with confidence and empathy. This position requires close collaboration with cross-functional partners and a commitment to delivering best-in-class service to Blueground’s most important guests and clients. Qualifications - 3+ years of experience in customer service, hospitality, guest relations, client success, account management, or a related field. - 3+ years of people management experience leading a team of five or more direct reports. BPO experience is a plus. - Demonstrated success handling complex customer issues that require cross-functional collaboration and multiple touchpoints to resolve. - Strong ability to prioritize competing demands in a fast-paced environment. - Exceptional written and verbal communication skills with a proven ability to communicate concisely, professionally, and empathetically. - Experience managing escalations and delivering service recovery solutions. Requirements - Build and maintain strong relationships with key corporate account stakeholders. - Serve as the primary point of contact for designated strategic accounts. - Lead Quarterly Business Reviews (QBRs) with top-tier clients. - Facilitate recurring service calls and business reviews with key accounts. - Identify opportunities to strengthen partnerships and enhance the client experience. - Manage escalated guest and client concerns with urgency and professionalism. - Drive resolution of complex issues by partnering with internal teams and external stakeholders. - Provide proactive communication and status updates throughout the resolution process. - Deliver white-glove service to VIP guests and high-value corporate clients. - Exercise sound judgment and decision-making in ambiguous or sensitive situations. - Partner with Operations, Sales, Supply, Product, and external building partners to resolve guest concerns efficiently. - Continuously learn and adapt to evolving client requirements, contractual obligations, and service expectations. - Contribute to process improvements that enhance both the guest and client experience. - Support the development and implementation of scalable solutions for VIP account management. Benefits - Competitive salary and annual performance bonus ($85,000 - $100,000 w/up to 15% Annual Bonus) - Flexible PTO - Cigna Healthcare (Medical, Dental, Vision) - 401k retirement plan - Paid maternity/parental leave benefits for new parents - Equipment provided by Blueground - Complimentary accommodation in Blueground locations. Company Description At Blueground, we believe that when your base is reliable, the world opens up. That’s why we’re building the world’s leading platform for living. Every year, 350 million people move between cities—yet today’s housing options haven’t caught up with the needs of this modern, mobile generation. Blueground was built to change that. With 40,000+ homes across the globe, available for stays from a few days to a year or more, we’re just getting started. We’re on an exponential growth path to redefine living and create an entirely new category. Our edge? Powerful proprietary tech, operational excellence, and a team that executes with speed and discipline. Our culture is grounded in five principles: - Guests First – Every decision starts with their experience. - Move Fast – We value speed, momentum, and action. - Dive In – The magic is always in the details, and we go deep. - Embrace Change – Change isn’t a disruption; it’s how we grow. - Keep It Honest – Transparency accelerates progress—and strengthens relationships.