Blueground

Role Description We're looking for a Senior iOS Engineer to join Blueground's Client-Facing Mobile team and help shape the future of the guest experience. - Our mobile app is one of Blueground's most strategic products, accompanying guests throughout their entire journey—from discovering and booking their next home to managing every aspect of their stay. - Redesigning our post-booking experience from the ground up while expanding the app to cover the complete booking journey. - Build high-quality native iOS experiences using modern technologies and engineering practices. - Collaborate closely with Product Managers, Designers, and Backend Engineers to deliver intuitive, reliable, and delightful features. - Influence technical decisions and improve the architecture of our mobile platform. - Contribute to a product that directly impacts our guests every day. - Embrace AI as part of our engineering culture, using modern AI-assisted development tools. Qualifications - 3+ years of full-time industry experience working on iOS. - A deep understanding of the iOS SDK. - Strong platform fundamentals (SwiftUI, CoreData, Xcode instruments). - Strong CS background. - Strong Swift skills. - Testing mindset and an eye for clean code. - An eye for good UX. - Really comfortable with Git. - Excellent communication in English. - BS/MS degree in Computer Science or a related subject. Requirements - Work on services supporting our customer-facing web and mobile apps. - Work mostly on the backend but with a full-stack mindset. - Use AI tooling for most, if not all, of your tasks. - Write your unit tests. - Automate tasks extensively. - Be religious with Git. - Depend on a CI pipeline and world-class telemetry. - Experiment, learn, and have fun. Benefits - Competitive salary. - Blueground Stock Option Plan. - Flexible paid time off. - Comprehensive group health insurance. - Access to training budget and resources. - Access to premium AI-powered productivity tools (e.g. Cursor, Claude, ChatGPT). - Mobile data plan. - Enhanced parental leave. - A dynamic, collaborative environment with talented people. - Flexibility to work remotely through our Blueground Nomads mobility program. - Complimentary accommodation at Blueground locations. - A culture that embraces Diversity, Equity, and Inclusion at its core.

• Report directly to the Senior Manager of Client Experience. • Lead, coach, and develop a team of Client Experience Coordinators. • Monitor and drive team performance against established KPIs and service standards. • Foster a collaborative, customer-centric culture focused on accountability and continuous improvement. • Provide guidance and support on complex guest and client situations. • Build and maintain strong relationships with key corporate account stakeholders. • Serve as the primary point of contact for designated strategic accounts. • Lead Quarterly Business Reviews (QBRs) with top-tier clients. • Facilitate recurring service calls and business reviews with key accounts. • Identify opportunities to strengthen partnerships and enhance the client experience. • Manage escalated guest and client concerns with urgency and professionalism. • Drive resolution of complex issues by partnering with internal teams and external stakeholders. • Provide proactive communication and status updates throughout the resolution process. • Deliver white-glove service to VIP guests and high-value corporate clients. • Exercise sound judgment and decision-making in ambiguous or sensitive situations. • Partner with Operations, Sales, Supply, Product, and external building partners to resolve guest concerns efficiently. • Continuously learn and adapt to evolving client requirements, contractual obligations, and service expectations. • Contribute to process improvements that enhance both the guest and client experience. • Support the development and implementation of scalable solutions for VIP account management.

Role Description We are seeking a highly motivated and customer-focused Client Experience Manager to join our Blueground for Business (VIP) Client Experience Team. This role is ideal for a hospitality-minded professional who thrives in a fast-paced environment and is passionate about delivering exceptional experiences to high-value guests and corporate clients. The Client Experience Manager will serve as a key leader within the VIP Client Experience organization, balancing people leadership, account management, and escalated guest support. While the team’s coordinators manage the majority of day-to-day guest interactions, this role is responsible for leading the response to complex, sensitive, and high-priority situations that require immediate action and strategic decision-making. The ideal candidate will possess strong communication, problem-solving, prioritization, and relationship-building skills, coupled with the ability to navigate ambiguity with confidence and empathy. This position requires close collaboration with cross-functional partners and a commitment to delivering best-in-class service to Blueground’s most important guests and clients. Qualifications - 3+ years of experience in customer service, hospitality, guest relations, client success, account management, or a related field. - 3+ years of people management experience leading a team of five or more direct reports. BPO experience is a plus. - Demonstrated success handling complex customer issues that require cross-functional collaboration and multiple touchpoints to resolve. - Strong ability to prioritize competing demands in a fast-paced environment. - Exceptional written and verbal communication skills with a proven ability to communicate concisely, professionally, and empathetically. - Experience managing escalations and delivering service recovery solutions. Requirements - Build and maintain strong relationships with key corporate account stakeholders. - Serve as the primary point of contact for designated strategic accounts. - Lead Quarterly Business Reviews (QBRs) with top-tier clients. - Facilitate recurring service calls and business reviews with key accounts. - Identify opportunities to strengthen partnerships and enhance the client experience. - Manage escalated guest and client concerns with urgency and professionalism. - Drive resolution of complex issues by partnering with internal teams and external stakeholders. - Provide proactive communication and status updates throughout the resolution process. - Deliver white-glove service to VIP guests and high-value corporate clients. - Exercise sound judgment and decision-making in ambiguous or sensitive situations. - Partner with Operations, Sales, Supply, Product, and external building partners to resolve guest concerns efficiently. - Continuously learn and adapt to evolving client requirements, contractual obligations, and service expectations. - Contribute to process improvements that enhance both the guest and client experience. - Support the development and implementation of scalable solutions for VIP account management. Benefits - Competitive salary and annual performance bonus ($85,000 - $100,000 w/up to 15% Annual Bonus) - Flexible PTO - Cigna Healthcare (Medical, Dental, Vision) - 401k retirement plan - Paid maternity/parental leave benefits for new parents - Equipment provided by Blueground - Complimentary accommodation in Blueground locations. Company Description At Blueground, we believe that when your base is reliable, the world opens up. That’s why we’re building the world’s leading platform for living. Every year, 350 million people move between cities—yet today’s housing options haven’t caught up with the needs of this modern, mobile generation. Blueground was built to change that. With 40,000+ homes across the globe, available for stays from a few days to a year or more, we’re just getting started. We’re on an exponential growth path to redefine living and create an entirely new category. Our edge? Powerful proprietary tech, operational excellence, and a team that executes with speed and discipline. Our culture is grounded in five principles: - Guests First – Every decision starts with their experience. - Move Fast – We value speed, momentum, and action. - Dive In – The magic is always in the details, and we go deep. - Embrace Change – Change isn’t a disruption; it’s how we grow. - Keep It Honest – Transparency accelerates progress—and strengthens relationships.

Role Description We are looking for a Software Engineer to join our Client-facing mobile team, building the backend systems behind our guest mobile app, the companion guests rely on throughout their stay. We take guest experience seriously, and the app is at the heart of making every stay feel effortless, from booking details and apartment access to support, maintenance, and personalized services. You’ll build scalable backend services in Kotlin and Node.js, design APIs that power real-time mobile interactions, and help shape a platform used daily by thousands of guests. We actively leverage AI in both what we build and how we work, using modern AI-assisted tools to move fast, stay curious, and deliver an experience guests genuinely enjoy using. Qualifications - 3+ years of Industry experience in software development - Strong CS background - Strong skills in either Kotlin or Node.js - Strong skills in backend development (full-stack is preferable) - Strong background in relational databases and SQL - Experience in designing REST and GraphQL APIs - Testing mindset and an eye for clean code - Really comfortable with Git - Excellent communication in English - BS/MS degree in Computer Science or a related subject Requirements - Work on services supporting our customer-facing web and mobile apps - Work mostly on the backend but with a full-stack mindset - Use AI tooling for most, if not all, of your tasks - Write your unit tests - Automate stuff. Like a lot. - Be religious with Git - Depend on a CI pipeline and world-class telemetry - Experiment, learn, and have fun Benefits - Competitive salary - Blueground Stock Option Plan - Flexible paid time off - Comprehensive group health insurance - Access to training budget and resources - Mobile data plan - Enhanced parental leave - A dynamic, collaborative environment with talented people - Flexibility to work remotely through our Blueground Nomads mobility program - Complimentary accommodation at Blueground locations — think summers in LA and winters in Dubai! - A culture that embraces Diversity, Equity, and Inclusion at its core

• Review and evaluate housing requests to identify client requirements including location, budget, and housing specifications • Perform research within assigned markets to identify potential housing opportunities • Source available housing through property management companies, apartment communities, real estate agents, private landlords, and online platforms • Think creatively to identify housing solutions when inventory is limited or difficult to source • Present qualified housing options with pricing and property details to internal teams and clients • Gather and document unit, building, and community details necessary for evaluating housing options • Build and maintain positive relationships with landlords, property managers, and housing partners • Negotiate favorable terms and pricing with housing providers when applicable • Maintain accurate records by entering property and client information into internal systems • Add newly sourced properties to the company database and introduce potential partners to Blueground’s partnership program • Collaborate with internal teams to ensure sourced housing meets company quality standards and operational requirements • Develop knowledge of furniture rental and housing setup costs within assigned markets

• Assist in the creation of the sales pipeline and close new reservations through timely submission of housing options to 3rd party platforms • Communicate value propositions to clients in a swift, organized, and timely manner • Cultivate and build strong business relationships with key corporate stakeholders • Build and strengthen relationships with existing enterprise clients; Follow up with clients regularly to ensure needs are being met and identify opportunities. • Forecast and track key account metrics; Compile and analyze data to identify trends

• Lead Screening & Qualification: Review inbound partner applications and cold outreach replies, assess portfolio size, market relevance, and operational fit, and prioritize high value opportunities. • Full Cycle Sales Ownership: Run discovery calls, understand partner portfolios and operating models, clearly communicate Blueground’s value proposition, and drive deals to close. • Pipeline Management: Own and manage a defined pipeline segment from first contact to signed agreement, ensuring timely follow ups and strong conversion rates. • Partner Segmentation: Own small to mid tier portfolios, while escalating larger strategic opportunities when needed. • CRM & Process Discipline: Maintain accurate CRM tracking and organized inbox management to ensure full pipeline visibility. Monitor outreach quality, lead routing, and sequencing hygiene to support consistent email performance and deliverability. • Cross Functional Collaboration: Partner closely with onboarding and growth teams to ensure seamless activation of signed partners, while driving timely engagement across partner accounts to maximize partner experience and conversion.