Customer Centric. Player Driven. Future Focused. Providing Innovative Gaming Solutions in North America.
Senior ETG Field Technician
Location
United States
Posted
1 day ago
Salary
$60K - $70K / year
Seniority
Senior
Job Description
Senior ETG Field Technician
NOVOMATIC Americas
• Lead installation, configuration, and commissioning of Electronic Table Game (ETG) systems, including dealer consoles, player terminals, game servers, jackpot controllers, and network infrastructure. • Develop product support for sales team on ETG products. • Partner with Sales and Product team to present and educate customers. • Perform advanced diagnostics and troubleshooting across hardware, firmware, software, and network layers. • Deploy and manage firmware updates, system patches, and software upgrades across ETG devices and associated peripherals. • Configure and maintain LAN-based gaming networks, including IP addressing, VLAN configurations, and switch connectivity. • Troubleshoot communication protocols between ETG systems and external gaming infrastructure. • Validate system performance, progressive linking functionality, jackpot triggers, and game configuration parameters. • Support system integration testing, field validation, and regulatory compliance verification for new product deployments. • Analyze system logs, diagnostic data, and performance metrics to identify root causes of technical issues. • Act as the primary escalation point for complex ETG system issues. • Coordinate with engineering, product development, and compliance teams to resolve system defects and implement improvements. • Support casino floor expansions, system migrations, and multi-table ETG network deployments. • Develop and implement operational procedures for ETG floor management, maintenance, and support. • Coordinate with casino operations teams to optimize table configurations, and player engagement. • Support gaming lab submissions, field tests, and certification processes. • Maintain documentation for system configurations, firmware versions, and compliance records. • Develop training programs for technicians and operational staff such as installation guides and troubleshooting procedures. • Provide technical guidance and mentoring to technicians and operational staff. • Identify opportunities to improve ETG revenue performance and player experience. • Support Sales Executives in presenting product features to customers. • Ability to travel up to 100% for installations, upgrades, sales support and technical support.
Job Requirements
- Associate’s degree in electrical engineering, Computer Engineering, Information Technology, or a related technical field, or equivalent industry experience.
- Valid Passport and driver’s license.
- Experience in product presentation and training.
- 3–5 years of experience supporting gaming technology, ETG systems, or casino infrastructure.
- Strong expertise in electromechanical systems, and networked gaming platforms.
- Experience performing firmware deployment, system imaging, and field software validation.
- Ability to interpret technical schematics, wiring diagrams, and hardware documentation.
- Experience supporting regulated gaming environments and gaming commission requirements.
Benefits
- medical, dental and vision programs
- Company paid short-term and long-term disability and basic life insurance
- PTO accrual
- paid holidays
- company matched 401K
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