NOVOMATIC Americas

• Lead installation, configuration, and commissioning of Electronic Table Game (ETG) systems, including dealer consoles, player terminals, game servers, jackpot controllers, and network infrastructure. • Develop product support for sales team on ETG products. • Partner with Sales and Product team to present and educate customers. • Perform advanced diagnostics and troubleshooting across hardware, firmware, software, and network layers. • Deploy and manage firmware updates, system patches, and software upgrades across ETG devices and associated peripherals. • Configure and maintain LAN-based gaming networks, including IP addressing, VLAN configurations, and switch connectivity. • Troubleshoot communication protocols between ETG systems and external gaming infrastructure. • Validate system performance, progressive linking functionality, jackpot triggers, and game configuration parameters. • Support system integration testing, field validation, and regulatory compliance verification for new product deployments. • Analyze system logs, diagnostic data, and performance metrics to identify root causes of technical issues. • Act as the primary escalation point for complex ETG system issues. • Coordinate with engineering, product development, and compliance teams to resolve system defects and implement improvements. • Support casino floor expansions, system migrations, and multi-table ETG network deployments. • Develop and implement operational procedures for ETG floor management, maintenance, and support. • Coordinate with casino operations teams to optimize table configurations, and player engagement. • Support gaming lab submissions, field tests, and certification processes. • Maintain documentation for system configurations, firmware versions, and compliance records. • Develop training programs for technicians and operational staff such as installation guides and troubleshooting procedures. • Provide technical guidance and mentoring to technicians and operational staff. • Identify opportunities to improve ETG revenue performance and player experience. • Support Sales Executives in presenting product features to customers. • Ability to travel up to 100% for installations, upgrades, sales support and technical support.