Role Description The Specialist takes a lead role on projects and uses their Workforce Management (WFM) experience to lead clients and internal resources at every stage of the project. This is a remote position based in England. Duties and Responsibilities - Project delivery - Lead WFM and/or labor productivity projects for clients with the following project deliverables: - Lead specific tasks within the project plan and provide domain expertise to assist other consultants with their respective tasks. - Lead requirement gathering sessions, develop functional or technical design, configure complex requirements in WFM vendor product, implement complex integration components, lead testing effort, provide production support. - Provide direction related to observation activities in a labor productivity engagement. - Lead analysis and development of labor studies. - Select appropriate methodology tools for internal and/or external use on projects. - Create and deliver client-facing presentations with assistance from others on complex topics. - Ensure timely delivery of consultant’s assigned tasks and quality of their deliverables while working on Specialist's domain expertise. - Support Project Manager by highlighting potential project risks in a timely manner. - Demonstrate good understanding of Axsium products (e.g., Opus, Change Management); and be able to identify associated client opportunities. - Client Interaction - Represent Axsium to our clients in the following ways, leading the Axsium team as needed: - Present and always conduct yourself in a professional manner, whether onsite with client or interacting remotely through phone, email, and other online platforms. - Demonstrate the ability to navigate difficult situations in a calm and structured way and seek help if required. - Understand, adapt, and act respectfully within the client’s organization and culture. - Actively guide clients to achieve desired outcomes. - Develop and maintain positive relationships with clients on projects and beyond. - Gain expertise with Axsium service offerings and WFM vendor landscape, and find opportunities for additional work to share with a client. - Provide insight to client on WFM operations or labour productivity and best practices. - Administration - Timely and accurate submission of timecards and expense reports. - Proactively provide notification of availability and adhere to project assignment hours. - Comply with Axsium data security policies and HR (Human Resources) policies. - Communicate clearly, effectively, and in a timely manner with peers, leadership, and all others at Axsium. - Effectively use bench time for Axsium’s improvement and for personal development. - Culture - Act as an ambassador for Axsium culture in personal presentation, commitment, and integrity. - Take personal ownership and accountability for individual ability to positively impact Axsium’s company success. - Obtain and measurably demonstrate increasing knowledge in WFM processes and systems and labor productivity best practices, through training and experience. - Collaborate within Axsium with peers through ASK and other knowledge sharing forums. Qualifications - University or college degree ideally in business, computer science, information systems, or industrial engineering. - Good analytical and problem-solving skills with ability to identify gaps, evaluate, and recommend alternative solutions. - Excellent communication skills with attention to detail, comfortable leading requirement gathering and design workshops, meetings to present findings and make recommendations to client’s project team, senior management and C-level executives through discussion and presentation. - 5+ years of workforce management consulting experience developing and executing workforce management, labor productivity implementations strategies. - 5+ years of experience working with workforce management technologies and vendors including but not limited to labor forecasting, schedule optimisation, time keeping, budgeting and task management, vendor certifications or labour productivity tools and approach such as EAST, MOST, or Standard Pro is an asset. - Deadline driven, confident, open to taking initiative, ability to multi-task. - Excellent organisational and leadership skills. - Ability to guide clients using best practices. - Database experience; SQL, Access, statistical software, and strong Excel capabilities. - Experience working with remote teams. - Ability to travel internationally and domestically. Benefits - Benefits package. - Fitness Reimbursement. - First time office set up credit. - Tuition support. - Flexible working arrangements. - Team support and mentorship. - Casual but professional environment.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The RoleOstro is a specialized business division within Veeva, dedicated to advancing brand engagement for the life sciences industry through AI technology. Veeva Ostro empowers life sciences companies to transform how they connect with the people who need their innovations most. By joining this fast-growing team, you will work at the forefront of leveraging AI innovations to make healthcare information seamless, intuitive, and impactful. We are hiring Implementation Project Managers to join our Client Success team. In this role, you will own complex software implementations from kickoff to go-live, acting as the main bridge between internal teams and external clients to ensure successful, on-time launches. Project lifecycles run on fast-paced 6 to 12 week timelines. What You'll Do - End-to-End Delivery: Manage software implementation projects from kickoff to go-live, coordinating cross-functionally with internal teams (Product, Sales, Support) and external clients to ensure on-time delivery - Risk Management: Proactively identify project risks and propose alternative solutions to keep timelines on track - Configuration & QA: Configure client applications using a no-code flow builder, conduct quality assurance testing prior to release, and prepare annotations for MLR/PRC regulatory submissions - Client Advisory: Maintain clear, consistent communication throughout the implementation lifecycle to guide clients through successful launches Requirements - Portfolio Management: 2 to 4 years of experience managing 5 to 10 concurrent SaaS implementations, using critical path analysis and risk management to keep projects on track - Client Management: Strong communication and organization skills used to guide clients through onboarding, manage stakeholders, and troubleshoot issues - Technical Comfort: Familiar with SaaS platforms and handling one-way system integrations Nice to Have - PMP certification or equivalent - Experience with MLR/PRC regulatory submissions and annotations in pharma or life sciences - Background in healthcare technology or a marketing agency - Experience mentoring or coaching junior project managers Perks & Benefits - Medical, dental, vision, and basic life insurance - Flexible PTO and company paid holidays - Retirement programs - 1% charitable giving program Compensation - Base pay: $80,000 - $120,000 - The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus. #LI-Remote#LI-Associate Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The RoleOstro is a specialized business division within Veeva, dedicated to advancing brand engagement for the life sciences industry through AI technology. Veeva Ostro empowers life sciences companies to transform how they connect with the people who need their innovations most. By joining this fast-growing team, you will work at the forefront of leveraging AI innovations to make healthcare information seamless, intuitive, and impactful. We are hiring a Senior Project Manager, Implementation to join our Client Success team. In this role, you will own complex software implementations from kickoff to go-live, acting as the main bridge between internal teams and external clients to ensure successful, on-time launches. Project lifecycles run on fast-paced 6 to 12 week timelines. What You'll Do - Manage full-lifecycle software implementation projects from kickoff to go-live, driving clear client communication, proactive risk mitigation, and team accountability to maintain strict timelines - Manage a portfolio of 10 to 20 concurrent projects, balancing complex, multi-system integrations with standard deliveries - Configure client applications utilizing no-code flow builders and conduct rigorous quality assurance testing, including preparing annotations for MLR/PRC regulatory submissions prior to release - Coordinate cross-functionally with Implementation Consultants, Account Executives, Product Managers, and Support teams to ensure seamless project delivery - Scale implementation operations by developing SOPs, creating integrated template project plans, and continuously optimizing internal tools and discovery processes - Coach and mentor Associate and Project Manager-level team members to foster professional growth and team efficiency Requirements - Portfolio Management: 4–6 years of experience managing 10–20 concurrent software implementations, specializing in multi-product rollouts and complex, multi-system integrations - Process & Scaling: Built standard SOPs and project templates that improved and streamlined the implementation lifecycle - Product Launch: Hands-on experience deploying and troubleshooting beta or newly released products Nice to Have - PMP certification or equivalent - Experience with MLR/PRC regulatory submissions and annotations in pharma or life sciences - Background in healthcare technology or a marketing agency - Experience mentoring or coaching junior project managers Perks & Benefits - Medical, dental, vision, and basic life insurance - Flexible PTO and company paid holidays - Retirement programs - 1% charitable giving program Compensation - Base pay: $90,000 - $150,000 - The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus. #LI-Remote#LI-MidSenior Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

• Implement PAR OPS within new or existing client environments • Gather requirements, configure the software, manage implementation projects • Train end-users and deliver solutions tailored to meet client needs • Serve as subject matter expert from kickoff through go-live and beyond • Consult with third-party providers and internal team members for software integrations