• Document and complete maintenance, testing, and repair procedures in compliance with applicable code and KONE guidelines • Drive and maintain the documentation production process based upon prioritized demand • Participate in relevant ASME code committees as it relates to Service Operations • Use technology as a reporting tool and collaborate with IT staff to develop evaluation systems • Lead and sponsor change within service operations

• Manage high-level relationships with current and future creators, producers, networks and publishers. • Identify areas for audience growth which includes identifying, approaching, pitching to and signing new content partners to Acast, as well as developing new podcasting talent and formats. • Negotiate contractual relationships with content providers (i.e. independent podcasters, talent agents/managers, networks). • Work with these creators on bespoke strategies to grow their revenue and audience through various methods covering marketing, content ideation, product adoption and by working closely with our sales, marketing teams and creative brand partnerships teams. • Ensure that the sales teams locally and globally have all the information they need to best monetize your creators’ shows. • Guide and assist content partners with integration into our systems. • Maintain internal tracking documents, as necessary. • Liaise and consult with other internal teams, such as product, legal, comms. • Support branded content sales initiatives where required. • Create and present regular partnership review meetings with creators. • Ad hoc projects as required.

• Set up and manage Amazon Seller/Vendor Central accounts from the ground up, including listings, brand assets, and store structure • Create, optimize, and maintain product listings (titles, bullets, descriptions, A+ content) for maximum visibility and conversion • Plan, launch, and optimize Amazon PPC campaigns (Sponsored Products, Sponsored Brands, Sponsored Display) • Conduct keyword research, competitor analysis, and category insights to inform listing and advertising strategies • Monitor store performance, sales metrics, and ad KPIs, providing clear reports and actionable recommendations • Coordinate with designers and copywriters to ensure brand consistency across listings and storefronts • Manage inventory health, pricing strategies, and promotions in alignment with business goals • Stay up to date with Amazon policies, algorithm updates, and best practices

• Develop and execute groundbreaking TikTok strategies that align with our clients' objectives, from boosting brand visibility to launching new products across global markets. • Forge authentic connections with audiences, creators, and consumers on TikTok, fostering vibrant communities that champion our clients' brands. • Transform brand philosophies and values into captivating, on-trend content that resonates with TikTok's dynamic audience. • Collaborate with our internal social team to craft compelling content strategies, build a library of consistent content franchises, and explore new content categories. • Own the TikTok content creation process from concept to execution, including ideation, production, shooting, and collaborating with our Creative Ops team and other partners. • Identify and create engaging video content, master trending sounds, and set the stage for viral moments on TikTok. • Establish and maintain a regular posting cadence and manage daily community interactions with finesse. • Work seamlessly with various departments (influencer, copy, digital, creative, retail, customer service, etc.) to establish efficient workflows. • Stay ahead of the curve by researching platform best practices, creator communities, and emerging trends. • Analyze content and campaign performance (testing, posting frequency, content types, etc.) to extract actionable insights and inform ongoing strategy. • Demonstrate exceptional organizational skills, a forward-thinking mindset, and the ability to manage multiple projects simultaneously with agility. • Deliver comprehensive weekly and monthly reports that showcase the impact of your TikTok strategies. • Immerse yourself in the TikTok universe daily, actively observing platform trends and happenings.